Responsible for providing multi level support for a range of analytics customers, across multiple clients and industries with Barrachd (a wholly owned subsidiary of Capita plc). Working with the IBM Cognos Analytics toolset, up to and including 11.1.6. and Microsoft Power BI and associated technologies such as SSIS.In addition, other responsibilities include undertaking consultancy tasks remotely and on site.Producing relevant documentation and offering appropriate recommendations.Perform customer site visits if required and to provide out of hours support.Self-manage and supervise a small team when required.Perform pro-active monitoring for premium support customers and provide customer training.

BI developer and consultant using various technologies and software including IBM Cognos, MS SQL Server, SFTPPlus, Actuate and Qlikview.Provided BI consultancy, solutions and support to various clients including DCC, BBC, local government, MoD, NHS, SMMT as well as internally to Capita.

Analysis, design, implementation, and testing of reports designed to give a full picture of the Banks exposure to Operational Risk.