• Ensure optimal network performance for clients, achieving minimal downtime.• Consult with clients to understand their IT needs, providing tailored solutions and strategic recommendations.• Develop and deliver presentations and proposals to clients, ensuring clarity in project objectives and expected outcomes..• Coordinate multiple projects simultaneously while maintaining close communication with clients to prioritize their needs and ensure satisfaction.• Implement key performance indicators (KPIs) to monitor project success and service excellence.• Configure critical systems including Quickbooks Pro, O365, and AutoTask for project management.• Offer comprehensive documentation for all systems and changes to ensure client understanding and compliance.• Implement and manage network upgrades based on corporate strategies and client feedback.• Oversee vendor relationships to secure valuable resources and maintain project budgets.• Design new network topologies, including the deployment of high-availability solutions.• Contracted Projects:o Sylvite▪ Led the deployment of Zscaler, enhancing cybersecurity for end users, and conducted security analyses to mitigate internal and external threats.▪ Maintained and updated ESXi clusters and implemented monthly network assessments.o Deloitte▪ Rebuilt networks using WatchGuard and implemented a new Unifi Dream Machine.▪ Consulted on PXE server solutions and enhanced network infrastructure mapping.o GCW Kitchens▪ Implemented comprehensive IT systems, including a new ticketing and payroll system.o Veterinary Purchasing▪ Redefined network infrastructure and recommended new technologies to improve operations.▪ Managed comprehensive migrations to newer server environments for efficiency.o ISP Canada, London, Ontario▪ Enhanced network reliability to 99.99% uptime by optimizing server configurations.▪ Executed extensive migrations between server systems and configured HA solutions.

Working for Stronghold Services as a Network Administrator. I have worked on various contracts to support their clients. This includes client relations as well as on site or remote; upgrades, migrations, replacement of equipment plus configuration and troubleshooting issues• Creating proposal to clients for various upgrade requirements.• Troubleshooting Acronis backup solution.• Solving day to day Server event log issues• Solving network latency issues• Completing migration from Server 2003 to Windows server 2012 R2.• Completing migration from SBS 2003 to SBS 2012 R2.• Completing migration from SBS 2003 to Windows server 2012 R2• Configured Failover DHCP for redundancy.• Assist end users with any issues after migration.• Deploying and maintaining computer images.• Creating GPO’s/Groups for ease of administration• Repairing broken PC’s and Server parts.• Configuring and troubleshooting email and general cell phone issues.• Solving Exchange, Office 365 and 3rd party email issues.• Configuring and troubleshooting VPN.• Working remotely to solve end users issues using remote software• Commuting to various schools and clients to assist with issues• Configuring Watchguard firewall/router appliances• Configured and implemented Barracuda appliances• Configured Cisco appliances (routers/firewalls) on clients request• Worked and solved issues with Citrix XenApp 6.5• Provided advice and expertise to clients on a needed and/or unaware basses• Configured and updated FortiGate/FortiNet and Meru wifi networks• Rack and de-rack equipment as need per client• Upgraded software/databases as needed per client (eg. Sage 50, ViewPoint)• Provided on-site support when remote connections are not available• Provided after hours support based on client’s needs• Contacting and working with 3rd party vendors to solve issues clients are facing

Providing support and infrastructure integration for a small growing company currently 45~ employees. Work with vendors to secure company infrastructure upgrades and improvements, and work with vendors in co-located facilities for exchanges and connectivity. Create and maintain day to day operations with VPN connections using cisco appliances for site to site remote administration and back bone operations.- Upgraded Supermicro Servers from Windows servers 2008 R2 to Windows Server 2012- Configured and implemented live migration features of VM's with Server 2012- DNS/DHCP migration from cisco router to servers and adding DHCP failover with GC server- Diagnosed issues to improve on existing infrastructure- Budget and purchase network equipment and software solutions to forecast the growth of the company- Configure and implement VPN tunneling across global offices and sites using Cisco ASA 5505/5510 Firewall Security Appliance- Congifured ASA 5505 and Window Servers using Group Policy to enable WMI, SNMP and NetFlow for Solarwinds network monitoring- Configured Spiceworks for device monitoring/license key auditing/Company compliance- Designed and setup new offices in NY NY as well as Kitchener.- Solve day-to-day networking/software issues- Implemented Cisco infrastructure switchs and routers- Implement/Administrate Jira and Confluence

Provide on-site services to clients in the London and surrounding areas.• Built Windows Server 2008 R2 for office use• Configured Windows Server 2008 R2 with TS and other office needs• Data cabling for security systems and networks• Installing satellite dishes and receivers for clients• Adding new lines for customers, and/or clean up existing cables on residence structures• Provide support on receivers and other issues• Troubleshoot issues customer may be experiencing with their satellite system

Working apart of a team of 7 people, we all share the daily task of solving end users issues while maintaining projects and maintaining back end systems. Migrated users and computers from Windows NT 4.0 to Windows Server 2003 onto a new domain.Used ScriptLogic to deploy Microsoft Office 2007 to all users within company.Configured work stations and laptops for all new hires, including e-mail, accounts and accessories. Created and maintained users and groups in active directory and manage and maintained file shares.Resolved end users issues with VPN, email, account, Office and Windows issues. Configured VMware and setup virtual machines for testing purposes.Manage SharePoint MOSS 2007 accounts and permissions (have also installed on Windows Server 2008 for personal portfolio)Documented and maintained assets of the company in asset manager.Configured blackberry's for senior users within the company.Worked with backup software and do daily, weekly and monthly backup as well as change and document tapes. Worked with routers and switches and the cabling structure within the server room.

Troubleshoot users issues software and hardware related.Maintained inventory and hardware asset list.Documented results and resolutions to user issuesMaintained printers for the local LRO and in officeHardware: Printers, desktopsSoftware: Microsoft Office 2000/2003, Remedy, 3rd party utilities.