Stephanie Figueiredo Email & Phone Number

São Paulo, Brasil

São Paulo Area, Brazil

Responsible for preparation of occupancy forecast, developing pricing strategies and forecasting revenue, creating promotional plans, implementation of policies and procedures under guidance of Hotel Manager and training staff to ensures that all reservations are processed in a pleasant and efficient manner.Duties:- Ensures Reservation Office and Front Office staffs are constantly aware of availability states open, on request, closed dates, high demand dates etc.- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.- Create and manage rates and packages.- Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.- Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.- Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.- Train newly recruited reservation staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.- Develops pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates- Forecast pricing and revenue based on demand and market trend

São Paulo Area, Brazil

Responsible for the deployment of the reservation office’s standard project by developing a set of rules and procedures designed for 3 hotel units. The main activities developed were customer assistance by telephone and e-mail, booking inclusion at hotel’s systems such as Amadeus, Engenho and Backpack online, sending budgets and guarantees deadlines for bookings, managing the availability in online travel agencies, responsible for making group reservations and blocks, conferring of confirmed reservations on the system, booking credit management, billing documents for agencies and companies, issuing of invoices, no show collecting and sending satisfaction surveys.

São Paulo Area, Brazil

Nine months of experience in Sao Paulo Reservation Centre supporting in all of the booking routines of the hotel chain. The main activities were customer and clients’ assistance by telephone and e-mail, providing information of services offered and hotels features, booking inclusion at Amadeus System. Responsible for sending chain tariff agreement.

São Paulo, Brasil

Six months working as a receptionist responsible for making reservations, cancellations, check in, check out, accommodation payments, supervision of the governance, sending and receiving e-mails, phone calls, providing information related to Hostel structure, entertainment and general information about the city of São Paulo and Brazil.

Architecture And Urbanism

Mbm: Master In Business And Management, Business Administration And Management, General

Qualification Degree, Hospitality, Tourism And Travel Services Management

International Qualification Programme: 03 months at Bournemouth focus on Hospitality, Events and Travel & Tourism services. Experience.

Master Of Technology (M.Tech.), Tourism And Travel Services Management, Hospitality

High School

Upper Intermediate Level, Teaching English As A Second Or Foreign Language/Esl Language Instructor