Stephanie Flores Email & Phone Number

Los Angeles, California, United States

- Manage the front office of the physical therapy clinic- Check in/out, schedule and assist patients with paperwork for PTs, OTs, Chiropractor and Acupuncturist in the office - Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested therapy services.- Assist in carrying out various treatment procedures under the supervision of the therapist- Communicates referral status and/or non-standard issues to the referring CMCProvider, Center Therapy Director, CSS Manager and other involved parties.- Provides interpretation for spanish speakers when clinic translator is unavailable

Whittier, California, United States

- Provide individual intervention for children, teens, and adults who have developmental delays or who are at risk for delays in the areas of cognitive, adaptive behavior, social-emotional, self-care, communication development, and fine and gross motor skills. - Use model of therapy known as Floortime/DIR (D.I.R. stands for developmental, individual, difference, relationship-based modality)- Use techniques to both follow the child’s natural emotional interests (lead) and at the same time challenge child towards mastery of social, emotional, and intellectual capacities- For teens and adults, we incorporate person centered approach to motivate, empower and ensure the individual is respected by providing choices

- Work directly with the therapists to maintain an organized and smoothly flowing office atmosphere. - Front office duties, including but not limited to scheduling, answering calls, checking in patients, etc. - Verifying insurance, collecting co-payment, reviewing claims/EOBs, providing information for the billing department, and monitoring insurance contracts.- Gaining insight into the field from practicing Occupational Therapist.

Greater Los Angeles Area

Collaborative effort between UCLA Pediatrics physicians and SCOPE volunteers, with the purpose of providing useful and free classes for parents of children who have speech delays. - Facilitate several group sessions taught in Spanish, where parents can learn to identify their child’s speech level and develop a framework to facilitate their speech development. - Establish close contact with parents and UCLA physicians while obtaining college credit.

Greater Los Angeles Area

- Provide excellent customer service by giving a quick and effective resolution in person and via telephone. - Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. - Supervised successful team of Customer Service Representatives by conveying project information consistently, quickly resolving issues and delivering constructive feedback. - Trained newly hired employees on cashiering equipment and store operations guidelines.

Greater Los Angeles Area

- Oversee sports and extracurricular activities for parks and recreation department.- Adjusted activity plans to better engage users of differing ability or interest levels. - Established long lasting relationships with both staff members, children, and families through effective communication. - Supervised a wide variety of fun and fitness-driven activities which could be enjoyed by children aged 5 to 15. - Alleviated issues which arose between students by employing active listening and communication skills. - Participated in various trainings including “Working with Kids with Autism,” “Mandated Reporter,” “CPR/AED/First Aid.”

Doctor Of Occupational Therapy (Otd), Occupational Therapy/Therapist

Bachelor'S Degree, Sociology, 4Th Year

Global Health Minor / Spanish Minor

Education record

Activities and Societies: Varsity Volleyball Captain, Mathletes, National Honors Society