Steph Gaudioso Email & Phone Number

Rochester, New York Metropolitan Area

Fairport, New York, United States

• Establish and nurture meaningful connections with customers, fostering a positive and welcoming environment that enhances the overall customer experience and contribute to loyalty.
• Demonstrate expertise in recommending various beer selections based on customer preferences, contributing to increased sales and overall customer experience.

Cleveland, Ohio, United States

• Drive the end-to-end product development lifecycle for key features, drafting FRDs, managing Jira tickets, and overseeing successful releases for the organization's proprietary workflow management tool, NavigatOR
• Proactively identify opportunities for product enhancements, championing their incorporation into development sprints
• Rigorously test new features and system updates across product environments, ensuring adherence to acceptance criteria
• Act as the dedicated account owner for trial and contracted NavigatOR clients, addressing new feature requests and providing continuous support
• Monitor the help desk, promptly addressing support tickets as needed to ensure user success
• Develop comprehensive knowledge base documentation, empowering users to access autonomous support resources

Cleveland, Ohio, United States

• Designed and led comprehensive training programs for both new hires and existing team members within the client solutions team, ensuring skill development and proficiency
• Served as the primary escalation point for active projects encountering challenges such as poor metrics, scope creep, and other roadblocks. Swiftly and efficiently addressed issues to uphold client satisfaction
• Created and implemented operational processes organization-wide, ensuring uniformity in delivery while maintaining meticulous documentation
• Influenced the product enhancement roadmap and instituted internal processes for the effective utilization and analysis of OpinionRoute's proprietary technology, including NavigatOR and ResponseID

• Coordinated the execution of a project workload averaging $250,000 per month, ensuring seamless operations and delivery
• Directed and mentored a team of 5 project managers, providing daily oversight to address active project requirements and foster personal development
• Spearheaded the timely assignment of project leads to newly acquired projects, vigilantly monitoring workload distribution within the client solutions team
• Formulated and implemented comprehensive standard operating procedures for the client solutions team, enhancing both internal operations and project execution efficiency

• Coordinated external resources to ensure the successful and on-budget completion of research projects
• Actively monitored project progress and specifications, proactively identifying and addressing roadblocks to ensure the seamless completion of projects
• Cultivated and maintained client relationships throughout the project lifecycle, providing comprehensive updates on deliverables to ensure client satisfaction

Remote

• Executed strategic social media campaigns on Facebook, X (Twitter), and Instagram, driving engagement and expanding brand visibility for clients across various industries
• Crafted compelling content calendars and managed day-to-day social media activities, including content curation, scheduling, and community engagement, resulting in increased follower growth and enhanced online presence

Rochester, New York Area

• Established and executed standardized operating procedures for the Field Operations department, ensuring uniform project delivery across all team members.
• Oversaw the data collection process for healthcare market research projects, ensuring timely, complete, and budget-compliant execution.
• Facilitated onboarding for new team members by providing comprehensive training in their roles.
• Contributed to the creation and pricing of new Request for Proposals (RFPs), aligning proposals with organizational goals and client expectations.

Rochester, New York Area

• Cashier (2008 - 2011)
• Upheld Wegmans stringent customer service standards while cashing customers out, providing incredible customer service to ensure the highest level of satisfaction
• Ensure actual till balance matches expectedPharmacy (2011 - 2017)
• Customer service: Provided incredible customer service to patients picking up and dropping off their prescriptions both in person and via telephone
• Data entry: Inputted prescriptions into EnterpriseRX quickly and accurately for timely processing
• Product dispensing: Counted tablets, poured liquids into vials and labeled appropriately for sale. Included all proper paperwork for insurance purposes and product safety

Buffalo/Niagara, New York Area

• Implemented data-driven SEO strategies, optimizing website content, meta tags, and on-page elements to improve organic search rankings and enhance overall online visibility
• Conducted comprehensive keyword research and analysis, identifying opportunities for website content improvement and driving targeted traffic through effective search engine optimization techniques

Rochester, New York

• Preseason
• Assisted with the creation of content for the team's 2016 media guide and yearbook
• Compiled career statistics, biographical information, and other notable information for players to create player profiles for publicationIn-season:
• Compiled daily press clippings
• Composed game previews and recaps, feature articles for RedWingsBaseball.com
• Assisted with press box operations, statistical research

Rochester, New York Area

• Assisted the with the creation of marketing materials as related to RIT Athletics and RIT SportsZone
• Managed all social media platforms (Facebook, Twitter and Instagram) on a daily basis, creating and curating relevant content and hosting interactive experiences with followers
• Provided in-game social media coverage of the men's hockey games
• Ensured RIT and RIT SportsZone brand standards were upheld in all physical and digital marketing efforts

Rochester, New York Area

• Represented the students of the Department of Psychology pertaining issues within the department and college
• Served as a liaison between students and department/college officials, delegating when necessary
• Planned and executed events to increase comfort with students

• Attended classes and took detailed notes for students enrolled in access services
• Created the notes based on student preferences and department standards
• Submitted notes in a timely manner for student use

• Oversaw the creation and maintenance of the content for the 2015 Brick City Homecoming & Family Weekend website with an external programming vendor
• Assisted faculty members within the office and college with creation of events related to their respective departments/colleges on campus, including photo edits/enhancements and event details
• Aided Homecoming Weekend attendees with the registration process, both online and over the phone
• Managed social media platforms (Facebook and Twitter) to ensure followers and guests of the event were provided the most relevant correct information about weather and activities

• Served as a leader for new students, both freshmen and transfers, during three different orientation sessions: o Summer 2014 o Winter 2015 o Summer 2015

• Worked in two labs within the Department of Psychology: Emotional Cognition Lab and Comparative Cognition and Perception Lab
• Administered training and testing sessions for three psychological studies, involving both humans and animals (goldfish, river otters)
• Assisted with and performed data entry/analysis, as well as the writing of the manuscripts for publication
• Trained new research assistants on lab policies and procedures

• Aided freshmen and transfer students with the transition into college life as well as provided academic support and resources
• Organized and facilitated events in order to promote a positive student-faculty relationship

Rochester, New York Area

• Assisted with game night promotions and ticket sales operations, including customer service
• Handled youth lacrosse events on game nights
• Assisted with sponsorship activities on game nights, including liaising with current sponsors
• Facilitated relationships with casual fans as well as season ticket holders regarding their ticket buying and game day experiences

Rochester, New York Area

• Assisted with game night promotions as well as day-to-day events in the front office.
• Aided customers, in person and over the phone, with their tickets buying experience. Processed orders through both the TicketMaster & ProVenue systems.
• Supported the Sponsorship department, when needed, with the execution of their game night events and promotions with partners of the club.