The Service Delivery Support Manager leads a team of Workday Certified experts delivering unparalleled service and support. Responsibilities include leading our dedicated Workday Configuration Team across several functional areas, fostering strong relationships and working closely with Service Delivery leadership to support various service offerings and programs. Managing the business and financial outcomes of this group is also one of my responsibilities along with driving continuous improvement and ensuring high customer satisfaction.

Happily retired and living the dream!

AMS Process and Transformation Leader is responsible for the Global AMS Operating Model. The leader participates in the AMS Management team, works very closely with AMS Managers and drives our Super 7 Program, people/leadership development, and continuous improvement agendas. AMS work typically includes incident management and small projects related to a customer’s Workday configuration. The AMS Process and Transformation Leader must be an operations expert, strong coach, and a customer service expert. Responsibilities:• Establish and manage Global AMS Operating Model• Lead Super 7 Transformation Program, driving and coaching the AMS team to achieve project objectives • Establish and manage AMS continuous improvement program• Integrate AMS and PS globally through tight alignment with the CoE• Coach new people managers on people/leadership development• Establish and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) and high customer satisfaction levels are being met• Establish, maintain, and improve standard operating procedures for the AMS Team• Participate in yearly annual workforce and financial planning

• Responsible for developing, maintaining and growing client relationships and leading project teams from project planning through execution. • Effectively identify and solve project-related problems that are technical, business and resource specific. • Facilitates brainstorming sessions, project kick-offs, and retrospectives/post-mortem. • Works with teams to identify and enact continuous improvements to the project-delivery process. • Contribute to the company's growth and development in a variety of ways, including:o Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk; responsible for improving and enhancing profitable growth, realization and utilization.o Client Management: Manage expectations and day to day interactions with executive clients and sponsors. o Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategieso People Development: Perform role of mentor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams. • Ensure each engagement/project manager operates as an effective team with the client and with WD with a primary focus on quality of deliverables and client interactions• Support Market and Deployment Leaders with issue resolutions(both client and WD related) and risk management

Project Manager for Workday implementations.

Training, Implementation, Sales Support, Technical Writing, Product Documentation, Project Management, QA, Product Development