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Stephanie Gendron, Mppa Email & Phone Number

Social Scientist at Internal Revenue Service
Location: West Springfield, Massachusetts, United States 10 work roles 2 schools
1 work email found @umass.edu LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 86%

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Work email s****@umass.edu
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Current company
Internal Revenue Service
Role
Social Scientist
Location
West Springfield, Massachusetts, United States
Company size
25310 employees

Who is Stephanie Gendron, Mppa? Overview

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Quick answer

Stephanie Gendron, Mppa is listed as Social Scientist at Internal Revenue Service, a with 25310 employees, based in West Springfield, Massachusetts, United States. AeroLeads shows a work email signal at umass.edu and a matched LinkedIn profile for Stephanie Gendron, Mppa.

Stephanie Gendron, Mppa previously worked as Election Worker at City Of Easthampton, Massachusetts and Teaching Assistant at University Of Massachusetts Amherst. Stephanie Gendron, Mppa holds Master'S Degree, Public Policy And Administration from University Of Massachusetts Amherst.

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Email format at Internal Revenue Service

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*@umass.edu
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Profile bio

About Stephanie Gendron, Mppa

I am a Presidential Management Fellow with an appointment at the Internal Revenue Service. My role as Social Scientist in the Wage & Investment Division has me conducting exciting research with the end goal of creating a better customer experience for the taxpayer.I recently graduated with a Master's Degree in Public Policy & Administration. During my time in graduate school, I considered myself a policy generalist. I was not tied down to researching one lane of public policy. Instead, I researched a litany of policy areas using a litany of research methods.Additionally, my prior experience as a Senior Customer Service Representative has blessed me with many important skills, such as conflict resolution, advocating for customers, creative problem-solving, emotional intelligence, and active listening. These skills are highly transferrable to many career paths, and I have continued to use these skills beyond my prior role.

Current workplace

Stephanie Gendron, Mppa's current company

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Internal Revenue Service
Internal Revenue Service
Social Scientist
washington, district of columbia, united states
Website
irs.gov
Employees
25310
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10 roles

Stephanie Gendron, Mppa work experience

A career timeline built from the work history available for this profile.

Election Worker

City Of Easthampton, Massachusetts

Easthampton, Massachusetts, United States

When the election season comes around, I work at polling locations in Easthampton for general and primary elections at the state, local, and federal levels.

Teaching Assistant

University Of Massachusetts Amherst

I am a teaching assistant for three different classes: - The Politician and The Journalist, an undergraduate course taught by U.S. Congressman Richard Neal, hosted jointly by the Department of Political Science and the Department of Journalism- State & Local Leadership in the Millennial Era, a graduate course taught by former State Senator Eric Lesser, hosted by the School of Public Policy- Statistics, a graduate course taught by Viviana Chiu Sik Wu, hosted by the School of Public… Show more I am a teaching assistant for three different classes: - The Politician and The Journalist, an undergraduate course taught by U.S. Congressman Richard Neal, hosted jointly by the Department of Political Science and the Department of Journalism- State & Local Leadership in the Millennial Era, a graduate course taught by former State Senator Eric Lesser, hosted by the School of Public Policy- Statistics, a graduate course taught by Viviana Chiu Sik Wu, hosted by the School of Public Policy Show less

Oct 2022 - Jul 2023

Student Intern

Federal Transit Administration

Atlanta, Georgia, United States

• Researched and presented on Federal discretionary grant programs.• Captured minutes for a variety of meetings pertaining to FTA policy and budget.• Managed schedules of the Regional Administrator and Deputy Regional Administrator.

Jun 2022 - Aug 2022

Customer Service Support Representative

Johnson & Hill Staffing Services, Inc

West Springfield, Massachusetts, United States

While seeking a Master's Degree as a full-time student, I continued to work at American Honda Financial Services part-time as a contingent employee.• Reviewed and administered gap insurance coverage claims for total loss collateral.• Researched and disbursed thousands of parking tickets and tolls received by leased vehicles.• Completed various special projects as needed by management in the preparation of an office relocation.

Dec 2021 - Jun 2022

Senior Customer Service Representative

American Honda Finance Corporation

Holyoke, Massachusetts, United States

Continued all responsibilities in Customer Service Representative position below and… • Led a team of 8 employees and provided coaching to de-escalate frustrated clients.• Meticulously managed and executed 50 subpoena requests monthly.• Reviewed and responded to 80 credit history disputes on a weekly basis.• Oversaw all lease and loan transfer processes for the Northeast Region.• Reviewed trends in client surveys and created solutions, to improve overall level of service… Show more Continued all responsibilities in Customer Service Representative position below and… • Led a team of 8 employees and provided coaching to de-escalate frustrated clients.• Meticulously managed and executed 50 subpoena requests monthly.• Reviewed and responded to 80 credit history disputes on a weekly basis.• Oversaw all lease and loan transfer processes for the Northeast Region.• Reviewed trends in client surveys and created solutions, to improve overall level of service within the department, with a team. Show less

Apr 2019 - Aug 2021

Customer Service Representative

American Honda Finance Corporation

Holyoke, Massachusetts, United States

• Provided top-notch client service with some of the highest-ranking client satisfaction surveys. • Exceeded customer satisfaction target score of 91% by reaching 96%. • Found creative solutions in a speedy manner to solve client’s dilemmas.• Educated clients and third-party vendors on captive lending products and services.

Sep 2017 - Apr 2019

Customer Service Support Representative

Johnson & Hill Staffing Services, Inc

West Springfield, Massachusetts, United States

I worked as a contingent employee at American Honda Finance Corp (AHFC) before being hired by AHFC in September 2017. • Ensured thousands of license plates were properly surrendered to Departments of Motor Vehicle.• Applied for hundreds of property tax abatements with local assessors’ offices.• Assured all incoming and outgoing mail was distributed in a timely manner.• Avoided any auditing concerns by archiving all files for paid accounts.

May 2015 - Sep 2017

Student Supervisor

University Of Massachusetts Amherst Dining Services

Amherst, Massachusetts, United States

• Oversaw the Courtside Cafe in the University of Massachusetts Recreation Center.• Assured proper shift coverage and allocated tasks among employees.• Managed incoming orders and balanced cash safes.• Fostered a positive work environment.• Fulfilled a high volume of customer orders at high speeds.

Sep 2013 - Dec 2016
Team & coworkers

Colleagues at Internal Revenue Service

Other employees you can reach at irs.gov. View company contacts for 25310 employees →

LN Leon Noir Leon Noir Colleague at Internal Revenue ServiceGreater Manchester, England, United Kingdom View → JG Jose Gonzalez Jose Gonzalez Colleague at Internal Revenue ServiceUnited States View → TH Terri Hales Terri Hales Colleague at Internal Revenue ServiceHall County, Georgia, United States View → GP Gwendolyn Prophet Gwendolyn Prophet Colleague at Internal Revenue ServiceWashington, District Of Columbia, United States View → JE Jones Earnestine T Jones Earnestine T Colleague at Internal Revenue ServiceMemphis, Tennessee, United States View → LS Lisa Sandling Lisa Sandling Colleague at Internal Revenue ServicePittsburgh, Pennsylvania, United States View → JR Jeanine Ryan Jeanine Ryan Colleague at Internal Revenue ServiceGreater Philadelphia, United States View → KJ Kaamila Jackson Kaamila Jackson Colleague at Internal Revenue ServiceBrooklyn, New York, United States View → JC Jean C Sierra Concepcion Jean C Sierra Concepcion Colleague at Internal Revenue ServiceCaguas, Puerto Rico View → ET Elizabeth Tornabene Elizabeth Tornabene Colleague at Internal Revenue ServiceBellport, New York, United States View →
2 education records

Stephanie Gendron, Mppa education

FAQ

Frequently asked questions about Stephanie Gendron, Mppa

Quick answers generated from the profile data available on this page.

What company does Stephanie Gendron, Mppa work for?

Stephanie Gendron, Mppa works for Internal Revenue Service.

What is Stephanie Gendron, Mppa's role at Internal Revenue Service?

Stephanie Gendron, Mppa is listed as Social Scientist at Internal Revenue Service.

What is Stephanie Gendron, Mppa's email address?

AeroLeads has found 1 work email signal at @umass.edu for Stephanie Gendron, Mppa at Internal Revenue Service.

Where is Stephanie Gendron, Mppa based?

Stephanie Gendron, Mppa is based in West Springfield, Massachusetts, United States while working with Internal Revenue Service.

What companies has Stephanie Gendron, Mppa worked for?

Stephanie Gendron, Mppa has worked for Internal Revenue Service, City Of Easthampton, Massachusetts, University Of Massachusetts Amherst, Federal Transit Administration, and Johnson & Hill Staffing Services, Inc.

Who are Stephanie Gendron, Mppa's colleagues at Internal Revenue Service?

Stephanie Gendron, Mppa's colleagues at Internal Revenue Service include Leon Noir, Jose Gonzalez, Terri Hales, Gwendolyn Prophet, and Jones Earnestine T.

How can I contact Stephanie Gendron, Mppa?

You can use AeroLeads to view verified contact signals for Stephanie Gendron, Mppa at Internal Revenue Service, including work email, phone, and LinkedIn data when available.

What schools did Stephanie Gendron, Mppa attend?

Stephanie Gendron, Mppa holds Master'S Degree, Public Policy And Administration from University Of Massachusetts Amherst.

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