Steph Hardy Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Guru is the collaborative knowledge management solution behind the next generation of knowledge workers. With hundreds of customers including leading enterprises such as Shopify, Square, Spotify and Zoom, Guru is reshaping the way teams create, find, and share institutional knowledge to create knowledge-driven cultures.Guru is backed by Accel, Thrive Capital, Emergence Capital, FirstMark Capital, MSD Capital, Slack Fund, and Salesforce Ventures. If you have a hard time finding the knowledge you need to do your job—it might be time to bring Guru into your organization.

www.armsandinfluence.com- Managed the launch of Arms & Influence (armsandinfluence.com) from start to finish, resulting in 170% funded Kickstarter campaign- Manage fulfillment, logistics, customer inquiries and social media- Plan events and partnerships

Brooklyn, New York, Us

A role that combines e-commerce operations with scaling support to drive customer satisfaction. Cross functional partnership with warehouse, marketing, ecomm strategy.

New York, Ny, Us

Built the Customer Support function from the ground up, serving a customer base of 4,000 monthly customers and 100 nurses.● Created Internal Knowledge Base to serve as a resource for HQ team onboarding, resulting in standardized processes during hypergrowth.● Scaled Support function from 5 to 7 days a week, from 600 monthly emails to over 2,100 inquiries for email and phone. ● Hired, onboarded, trained and coached support team members. ● Handled customer escalations and managed queue of customer reviews published to website. Used data sets to drive change. ● Executed on the ground launch operations, opening 15 locations across Des Moines, St. Louis and Austin in partnership with Target.

New York, Ny, Us

People, project, and property manager focused on customer experience and business strategy. Deep product knowledge allowed me to customize the user experience for each use case, and mentor and coach my team to provide a high level of hospitality and attention to detail. Introduced strategies for revenue generation, operations, people development, and customer success on a quarterly basis.Key Accomplishments:● Provided feedback and developed business strategies through QA initiatives using data analysis from Zendesk, Salesforce, Net Promoter Scores and business P&L.● Served as a strategic partner to 50 clients in my BoB, leveraging my product knowledge to impact enterprise, mid-market, and start-up companies alike.● Expanded commitment percentage from 62.8% to 97.1% to mitigate churn and strengthen retention.● Created distinct growth plans for direct reports emphasizing a culture of feedback, communication, and mentorship.● Achieved 96% occupancy while continuously beating target EBITDA margins and revenue goals.

New York, Ny, Us

Location served the 6th largest customer population in NYC● Managed customer support serving 1,800 users, driving QA for a diverse range of use cases across our physical and digital products through chat, in-person, ticket and email support channels.● Engaged with vendors, negotiated competitive pricing, and secured service level agreements below budget.

New York, Ny, Us

Flagship NYC location for Fortune 10 Client● Orchestrated logistics for an Enterprise client inhabiting 80,000-sqft addressing safety, security, and operations challenges. ● Served as interim manager, responsible for building P&L reporting.● Integrated a seamless member experience with a pre-existing corporate culture.

Hong Kong, Sar, Hk

Boston, Massachusetts, Us

Boston, Massachusetts, Us

West Melbourne, Victoria, Au

Boston, Ma, Us

Bachelor Of Arts (B.A.), Sociology

High School Diploma, General Studies