Stephanie Harris Email & Phone Number

Winter Park, Florida, United States

Hilliard, Ohio

Wholesale Accounting is responsible for maintaining and monitoring commercial loan, mortgage, and collateral floor plans. This includes reconciling daily accounting, funding wire transfer requests, and monitoring inventory and credit limit thresholds.What I really love about this role is that it gives me the opportunity to work with our dealers on a daily basis. I’ve spent the last year building rapport with dealers which makes frequent conversations more comfortable. I also interface with multiple levels of management, ensuring that commercial lending goals are met, and management has a firm understanding of current dealer portfolios.Systems used- DataScan: Wi, DAS (Dealer Access System) Webi, Seibel, Infonet, Microsoft: Outlook,Word,Excel,Teams, OneDrive, Avaya, Cisco, JPMorgan, Tableau, Citrix, SAP.

Hilliard, Ohio

Analyzed creditworthiness, capacity, character and collateral for consumer retail credit requests, specializing in Rolls Royce and other high-line exotic applications. Performed additional due diligence as necessary to mitigate risk to BMWFS.Perfected a skill to dissect pertinent details from applications that brought out leadership qualities and set procedures for the rest of the team. Assisted in credit check decline reviews for team members.Focused on personal development for future roles through projects and one on one mentoring, also supported departmental service level objectives by taking on responsibilities outside core job functions.This job function is very fast paced, yet demanded quick analytical skills to be developed. Curiosity of each deal would be the key to "putting the pieces together" of why a deal would be worthy of the risk.

Hilliard, Ohio

Served as an Eastern Region point of contact for all field Sales and Marketing Managers and their portfolio of Dealerships.Owned Infobahn Platform maintenance and functionality of internal web service.Conducted training of F&I Managers/Controllers for eContracting/Self-Serve Funding over digital media (GoTo Meeting)Created Social Media presence with Facebook and real time updates to the field. Collaborated with the sales team to monitor and implement sales programs for national franchiseServing as the front line in the life of a consumer contract, this role was an introduction to the New Business department. The RCC was really the backbone of knowledge that glued Retail Credit and Quality and Control Funding together. Once the deal was approved within specific credit guidelines, the dealer would self serve fund the contract to be reviewed by quality control department. It was the RCC that would handhold the dealer through the process of making sure the sales programs were correct and the contract was correct before sending it through.

Hilliard, Ohio

Served as a SME for the Lease End Process Excellence II workout, creating the new Early End of Term department.Manifested guidelines for Repair Orders to effectively remove EOT charges prior to Maturity Billing and presented training.Hosted and Presented in National Operations Events for the whole field including Sales Managers.Managed off lease portfolio of two Western Region SMMs for MINI/BMW along with the national portfolio of RRMC.Perfected the Call Quality Guidelines for premium Customer Service. (Created the Policy Handbook)

Hilliard, Ohio

Conducted strong Customer Service in a call center environment while maintaining handle times, after call work to exceed goals for service level. Served on a call quality associate group to enforce guidelines for consistency.

Oversaw daily operations for retail storefronts in a small team environment.Traveled within a tri-state area including running an airport location. Orchestrated the dissolution and absorption of a storefront. Endorsed company standards for superb customer satisfaction, networked with possible candidates and led them through the interview/hiring process.Responsible for exporting and polling daily figures, weekly movement reports and transferring of product.Monitored payroll and inventory.Monthly updates to merchandising and floorplan.

As a Management Trainee Participant, facilitated a weekly program review issued to the home office for Collegiate Credit. Oversaw daily operations and supported the growth of hourly associates through COACHing moments and training programs.Orchestrated the grand opening of multiple retail storefront locations. Including receiving first inventory stock, floorplan design and associate coverage.Conducted the flow of sales by Service Leading other employees.Main duties included strong emphasis on customer service, designed floor sets, processed new inventory and stock.Mastered the COACH by Special Request service.Maintained relationships through ClientTrack. Accurately balanced the daily till and deposited the monies.Strong customer relations regardless of traffic volume.