Stephanie Holmberg Email & Phone Number

Dublin, County Dublin, Ireland

Customer Ops and Field SupportLed a team of managers, supervisors, and customer-facing specialists to ensure customers were given the best experienceImplemented a company wide process change from project owners to an assembly line model to improve ownership and the customer experience, through collaboration with cross-functional teamsAnalyzed data to automate steps of processes, increasing productivityPrioritized the employee experience, by having an open door policy and… Show more Customer Ops and Field SupportLed a team of managers, supervisors, and customer-facing specialists to ensure customers were given the best experienceImplemented a company wide process change from project owners to an assembly line model to improve ownership and the customer experience, through collaboration with cross-functional teamsAnalyzed data to automate steps of processes, increasing productivityPrioritized the employee experience, by having an open door policy and leading with the "boots on the ground" in mind for changes Show less

Managed 3 teams of customer-facing specialists and supervisorsImproved daily processes from "Pre-Install Audit" to "Ready for Inspection" for all solar projectsWorked with Field Operations Managers to streamline and optimize their technician's schedulesMotivated teams to ensure company installed watt goals were being met monthlyEmpowered supervisors to become better leaders and SME's for their teams

Lehi, Ut

Re-engineered interviewing process to hire employees with stronger Vivint Solar DNAPartnered with HR to establish an engaging recruiting, orientation, and training experienceRedefined the culture for frontline employees, providing incentives, and engaging activitiesConducted focus groups with front line employees to identify pain points in operation processesImproved employee experience by partnering with stakeholders to engineer operational changesCollaborated with IT to… Show more Re-engineered interviewing process to hire employees with stronger Vivint Solar DNAPartnered with HR to establish an engaging recruiting, orientation, and training experienceRedefined the culture for frontline employees, providing incentives, and engaging activitiesConducted focus groups with front line employees to identify pain points in operation processesImproved employee experience by partnering with stakeholders to engineer operational changesCollaborated with IT to initiate the Work From Home Program for frontline agentsParticipated in other IT projects, providing insights as related to Customer and Employee Experience Show less

Temecula, Ca

Processed 50-60 accounts monthly, being the point of contact from sale to project closeoutImplemented company ​organizational infrastructure​ ​​for​ ​B2B interactions​​ ​and​ ​data​ ​management​​Managed processes of engineered plans through permit approval ​ providing​ ​consistent​ ​pipelineCreated​ ​and​ ​nurtured​ ​strategic​ ​relationships​ ​with​ ​key​ ​organizations​, ​​increasing​ ​margin​ ​and​ ​efficiency Increased​ ​closed​ ​sales​ ​by​ ​providing​ ​customer​ ​friendly​… Show more Processed 50-60 accounts monthly, being the point of contact from sale to project closeoutImplemented company ​organizational infrastructure​ ​​for​ ​B2B interactions​​ ​and​ ​data​ ​management​​Managed processes of engineered plans through permit approval ​ providing​ ​consistent​ ​pipelineCreated​ ​and​ ​nurtured​ ​strategic​ ​relationships​ ​with​ ​key​ ​organizations​, ​​increasing​ ​margin​ ​and​ ​efficiency Increased​ ​closed​ ​sales​ ​by​ ​providing​ ​customer​ ​friendly​ ​marketing​ ​materials​ ​with​ ​​Illustrator and​ ​​Photoshop Provided​ ​executives​ ​with​ ​insight​ ​to​ ​future​ ​losses​ ​by​ ​processing​ ​​Payable​ Accounts ​​using​ ​bills.com Show less

San Diego, Ca

Recruited and selected exemplary candidates for a wide variety of roles for solar operationsMaintained over 50 personnel and vendor files, abiding by federal and CA state regulationsEnforced compliance to federal and state laws by creating fair and consistent policiesInstituted and conducted benefits administration for over 25 benefit-eligible employeesDesigned employee performance evaluation process and disciplinary structureTrained executive team to create effective… Show more Recruited and selected exemplary candidates for a wide variety of roles for solar operationsMaintained over 50 personnel and vendor files, abiding by federal and CA state regulationsEnforced compliance to federal and state laws by creating fair and consistent policiesInstituted and conducted benefits administration for over 25 benefit-eligible employeesDesigned employee performance evaluation process and disciplinary structureTrained executive team to create effective leadership via team-building activitiesAlleviated conflict by serving as liaison between all employees, including executivesPerformed administrative tasks in order to enhance company efficiency Show less

San Diego, California, United States

Stayed informed on California laws and licensing requirements for Solar InstallationsProvided customer support to customers in fast-paced environment, while in permitting phaseCollaborated with Design Lead to improve plan templates and decrease customer timelinesStreamlined permitting processes to optimize design completion and installation scheduling

Provided direct therapy to developmentally and psychologically suffering clientsEstablished observable objectives to facilitate client reaching maximum potentialIncreased client's motivation to learn while accurately recording responses to stimuliStrictly followed all HIPAA and confidentiality lawsCollaborated with staff members to best serve client's needsActively participated in staff trainings designed to increase overall skillsConsistently strove to reduce client's… Show more Provided direct therapy to developmentally and psychologically suffering clientsEstablished observable objectives to facilitate client reaching maximum potentialIncreased client's motivation to learn while accurately recording responses to stimuliStrictly followed all HIPAA and confidentiality lawsCollaborated with staff members to best serve client's needsActively participated in staff trainings designed to increase overall skillsConsistently strove to reduce client's socially inappropriate behaviorIncorporated Dialectical Behavioral Therapy skills in sessions to teach coping strategies Show less

Ammon, Idaho

Brought cohesion to workplace via team building activities and conflict resolution skillsMaintained exceptional work ethic in slow and fast paced environmentsExecuted tasks necessary for preliminary management trainingOpened and closed cash registersMaintained visually appealing and effective displays for the entire storeBuilt customer confidence by actively listening to their concerns and responding appropriatelyAssisted in training of new hires