Steph Jacobson Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, New York, United States

New York, New York, United States

New York, New York, United States

Background acting jobs included:-Only Murders in the Building (seasons 2 and 3)-FBI-Girls5eva

Brooklyn, New York, United States

Remote

As the QA Team lead, I managed ten direct reports. This included coaching to individual performance, advising growth paths, and overseeing project management for the QA analysts and QA coordinators.● Proven communication skills. Led interdepartmental project management, collaboration, and calibration sessions.● Creative problem solving. Proposed policy and protocol updates for efficiency and quality.● Strong leadership skills. Maintained teams with little-to-no turnover and invested inindividual growth for each direct report.

Boston, Ma

In the QA Analyst role, I created an original quality assurance process to ensure support agentswere providing customers with brand-approved service, as well as following company policies.● Proven analytical skills. Reviewed and synthesized trends in both qualitative and quantitative data to provide growth-oriented improvement for both the team and the organization.● Strong attention to detail. Reviewed communications with an editor’s eye to provide feedback for agents.

Boston, Ma

I made use of my written and verbal communication skills to assist restaurants and customerswhile representing multiple brands via email, phone, live chat, and social media.● Proven active listening. Resolved inquiries as quickly as possible by listening to their full concerns and addressing each of them.● Quality mindset. In this role, I began developing and mapping out the future state of the eventual QA team after I saw a need for it.

Chicago, Il

In addition to assisting app users via social media, email, live chat, and over the phone, I was also selected to conduct all phone interviews with support applicants as a result of my excellent communication skills.● Proven brand voice. I was selected as only one of four agents to assist users via public reply on our social media channels using Sprout Social.● Proven understanding of company/departmental needs. As the sole phone interviewer, it was my responsibility to decide whether to invite an interviewee in for a second round/final in-person interview, which led to exceptional growth within the team.

Chicago, Il

Stowell & Friedman is a successful employment law firm where I assisted the attorneys with various tasks, including but not limited to:-Scheduling calls and meetings-Preparing documents needed each day-Answering inbound calls from clients-Data entry -Time management (for attorneys' schedules)-Research as needed In my time there, the firm went through a class action lawsuit that led to daily mediations in the office. For these mediations, it was my responsibility to prep the office for the clients' arrivals.

New York, Ny

· Perform pre-flight safety checks required by FAA· Prepare food and beverages (first class domestic, first, business, and coach international)· Ensure passenger safety and comfort throughout flights· Ensure cockpit safety· Perform post-flight safety checks

Chicago, Il

· Shampoo clients· Apply toners· Salon Laundry· Educate clients and recommend products· Answer inbound calls· Schedule appointments· Make outbound appointment confirmation calls· Clean up after stylists in the color room and sweep up hair after cuts

Chicago, Il

Janesville, Wi

Tampa/St. Petersburg, Florida Area

· Guide aircraft in and out · Wing walk (ensure wings are cleared while towing to hanger)· Deliver catering to aircraft· Call out arriving aircraft to reception· Assist with arranging and charging for fuel· Tow aircraft· Phonetic alphabet proficient· Learn and be able to identify the different types of aircraft

Bachelor Of Fine Arts, Creative Writing In Entertainment

Activities and Societies: National Society of Collegiate Scholars nominee and member

Education record

Continuing Education courses - Spanish and Creative Writing

General Studies - Focus On English Education

Sketch Comedy Writing; Improv

Improv

Education record

Early Graduate