Stephanie Anderson Email & Phone Number

Stockton-On-Tees, England, United Kingdom

• Successfully managed complex resourcing challenges during busy back to school periods with fast onboarding of around 50 new staff every year, fully trained and ready to work with extremely fast turnaround times.• Complaint, query handling and dispute resolution via telephone, email and face to face.• Daily customer service duties, such as processing sales, helping customers, and providing refunds and exchanges• General office duties including photocopying and printing, ordering stationary and creating weekly staff rotas• Improving store performance and team engagement• Organising and running daily meetings with key stakeholders to present KPIs and discuss initiatives whilst keeping detailed minutes.• Management of displays and promotional products

United Kingdom

• Trained approximately 500 staff across the UK in the use of Clarks new iPad fitting system • Provided follow up phone calls to check store progress to feed back to implementation lead and area managers.• Tracked key metrics, feedback and implementation notes using Microsoft Excel• Implemented RAG (Red, Amber, Green) system to track implementation across stores.• Responsible for final sign off to indicate stores effectiveness in the new system.

• Assisting the merchandising team with inventory management in all stores across the south of England (Approximately 200)• Responsible for arranging daily deliveries to stores• Used SAP to change and adjust store target stocks based on stock availability and store stock requirements.• Answering store queries and requests via email and telephone.• Completing store visits to help increase turnover.

Stockton-On-Tees, England, United Kingdom

Stockton-On-Tees, England, United Kingdom