Stephanie Lasker Email & Phone Number

New York, Ny, Us

New York City, New York, Us

TOWER’s mission is to define, develop and grow the category of Generational Health.Generational Health are those effects passed on genetically, epigenetically and environmentally, reshaping beyond the 4+ generation. These effects are scientifically and systemically measurable. They represent a multi-trillion dollar opportunity for both the public and private sector growth. It transcends individual well-being, shedding light on the collective impact of genetic and environmental health assets passed down across generations. https://towercapital.org/

New York City, New York, Us

New York City, New York, Us

Techstars is a pre-seed investor that provides access to capital, mentorship, and other support for early-stage entrepreneurs.

New York, New York, Us

As an Expert, I provide strategic advice and guidance to the investment team and founders within the Primary portfolio and broader network. Experts enjoy access to early-stage businesses, emerging trends and technology, and an expanded network of exceptional leaders and resources through a top-tier seed-stage firm.Primary is New York City’s premier early-stage venture firm working alongside founders to build unicorns like Alloy, Alma, Chief, Dandy Electric, Latch, K Health, Stellar Health, Slice, and many more. https://www.primary.vc/

New York, Ny, Us

As an Expert, I provide strategic advice and guidance to founders and operators within the MetaProp portfolio network on all things Customer Success. Guest speaker for Webinar Series and 2024 Accelerator Program (https://www.metaprop.vc/accelerator). Areas of expertise: sales handoff I onboarding I retention/renewals I escalations I relationship management I customer satisfaction I org design I hiring I CRM set up I trackable KPI dashboards + goals I QA + feedback flows I scripts/templates MetaProp is a New York-based venture capital firm focused on the real estate technology (“PropTech”) industry. http://metaprop.vc

I partner closely with early stage (pre-seed, seed, series A) startup founders to ideate on, create, and build out exceptional and high achieving teams and functions. I focus on Post-Sales and Customer Success with expertise in Internal Operations and People Operations as well. I specialize in SaaS, B2B, SMB, and Local businesses.Client List: - Birdwatch (https://birdwatch.com/)- Verfico (https://www.verficopro.com/)- EcoClaim (https://ecoclaim.ca/)- Redesign Health (Advisor for concept ideation workshop, https://www.redesignhealth.com/)- Caviar (Acquired by Square followed by DoorDash)(https://www.trycaviar.com/) - Dash (Acquired by Reserve followed by Resy; https://www.crunchbase.com/acquisition/reserve-- acquires-dash-software--f8308551) - BrandYourself (Acquired by Array; https://brandyourself.com/)- Partender (https://app.partender.com/)- Brandibble (www.brandibble.co)

New York, Ny, Us

- Recruited by CEO as first operational leader to join the senior leadership team, tasked with restructuring and leading the Customer Operations department- Guided department through series B funding, facilitating an 11x increase in clients.- Managed full spectrum of People functions for department: recruitment, onboarding, L&D, performance, compensation, and terminations.- Implemented KPIs and performance reporting, boosting SLAs from 50% to uniformly over 90%, and elevating CSAT from 4.0 to a consistent monthly 4.8.- Developed and executed client outreach program, resulting in a 50% increase in partner network conversion within the first 90 days.- Collaborated cross-functionally with sales, marketing, and product teams on customer strategic initiatives, incorporating voice-of-a-customer feedback into the product roadmap.- Established and managed trackable processes for payment ops, including invoicing, escalations, refund processing, collections, account closures, disputes, and payments in review.https://www.gooddog.com/

New York City, New York, Us

- Oversaw client onboarding, including photo/video shoots, edits, and profile launches- Established efficient onboarding plan with KPIs, SLAs, communications, escalations, and CRM dashboards- Analyzed historical data for revenue insights and maximization- Led process-improvement projects in collaboration with Sales, Production, and Product teamshttps://www.themuse.com

New York, Ny, Us

- Joined the Senior Leadership Team as the 10th employee, overseeing People, Customer, and Operations Teams, and actively participating in quarterly board meetings.- Owned People Operations from 2016-2018 overseeing HR functions such as recruitment, performance management, onboarding/terminations, L&D, and internal communications. Also oversaw office relocations and served as executive coach.- Headed a Customer Success team managing >50k merchants, elevating customer metrics with a same-day response rate increase from 45% to 95% and CSAT improvement from 65% to 90%. Implemented customer support CRM and communication platforms.- Developed cross-functional scalable processes and feedback loop flows for Sales, Product, Engineering, Finance, and Marketing departments.https://www.cardflight.com/

New York, New York, Us

- Recruited as 4th employee to founding Executive team; guided startup to $100mm acquisition by Constant Contact- Led People Operations function pre-acquisition, handling recruiting, onboarding, terminations, performance, benefits, payroll, L&D, coaching, and office management.- Oversaw internal operations initiatives pre-acquisition, including scalability strategies- Built and managed 30-person Account Management Team for customer success, support, and onboarding- Designed and Implemented collections-focused customer outreach initiative, doubling projected revenue from outstanding fees.- Achieved a 94% customer onboarding rate from 70% and increased retention from 60% to 97%- Led CRM setup and execution for 10,000+ merchants, inclusive of sales ops, originating scripts and process flows.https://www.singleplatform.com/

New York, Ny, Us

- As the 10th employee, I led the Account Management team from startup through acquisition by Aramark in 2006, earning recognition as the fastest-growing Internet services company in North America, while overseeing customer success, support, and onboarding for all restaurants - Recruited and managed a 12-member team responsible for onboarding 7,000 US and UK restaurants, resulting in a 50% increase in merchants onboarded.- Negotiated contract renewals during 2007 Q1-Q2 earning highest revenue amongst merchant sales representatives per quarter- Headed the setup of merchant CRM, inclusive of sales pipeline management, sales ops, support, onboarding, success, and contracts.- Developed policies and procedures for Account Management, including recruiting, performance management, onboarding, and L&D pre-acquisition and a pilot team to upsell and enhance restaurant satisfaction.http://www.seamless.com

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Certificate, Leadership; Organizational Development

Ba, Political Science

Certificate, Hr Generalist

Certificate, Compensation Strategy

Education record