Stephanie Lasker work email
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Stephanie Lasker personal email
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20+ years of senior leadership experience within organizations like Seamless, SinglePlatform, CardFlight, The Muse, and Good Dog.Results-oriented leader passionate about building out exceptional customer success and operations teams at high growth startup companies. Focused on growing revenue, building operational excellence and efficiencies, and improving overall customer experience.Early Seamless employee overseeing Account Management for 7+ years, guiding the team from startup through acquisition by Aramark. Served as Vice President of Operations at SinglePlatform and a member of the founding executive team that sold to Constant Contact for $100mm (http://www.businessinsider.com/another-big-exit-for-ny-startups-singleplatform-gets-acquired-for-100-million-by-contant-contact-2012-6)Specialities: B2B I SaaS I SMBs I Local Businesses I Post-Sales I Operations I Business Scaling & Optimization I Executive Coaching I Leadership Coaching I Business Coaching I Customer Success I Enablement I Onboarding I Retention I Churn Prevention I Account Management I Relationship Management I Customer Support I Upselling I Performance Management I Process Standardization | Process Automation | Process Centralization | Team Management I Execution |
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Executive General ManagerTowerNew York, Ny, Us -
General ManagerTower May 2024 - PresentNew York City, New York, UsTOWER’s mission is to define, develop and grow the category of Generational Health.Generational Health are those effects passed on genetically, epigenetically and environmentally, reshaping beyond the 4+ generation. These effects are scientifically and systemically measurable. They represent a multi-trillion dollar opportunity for both the public and private sector growth. It transcends individual well-being, shedding light on the collective impact of genetic and environmental health assets passed down across generations. https://towercapital.org/ -
Advisory Board MemberTower Mar 2024 - PresentNew York City, New York, Us
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MentorTechstars 2024 - PresentNew York City, New York, UsTechstars is a pre-seed investor that provides access to capital, mentorship, and other support for early-stage entrepreneurs. -
Expert (Primary Expert Network)Primary Venture Partners Apr 2024 - PresentNew York, New York, UsAs an Expert, I provide strategic advice and guidance to the investment team and founders within the Primary portfolio and broader network. Experts enjoy access to early-stage businesses, emerging trends and technology, and an expanded network of exceptional leaders and resources through a top-tier seed-stage firm.Primary is New York City’s premier early-stage venture firm working alongside founders to build unicorns like Alloy, Alma, Chief, Dandy Electric, Latch, K Health, Stellar Health, Slice, and many more. https://www.primary.vc/ -
ExpertMetaprop Oct 2023 - PresentNew York, Ny, UsAs an Expert, I provide strategic advice and guidance to founders and operators within the MetaProp portfolio network on all things Customer Success. Guest speaker for Webinar Series and 2024 Accelerator Program (https://www.metaprop.vc/accelerator). Areas of expertise: sales handoff I onboarding I retention/renewals I escalations I relationship management I customer satisfaction I org design I hiring I CRM set up I trackable KPI dashboards + goals I QA + feedback flows I scripts/templates MetaProp is a New York-based venture capital firm focused on the real estate technology (“PropTech”) industry. http://metaprop.vc -
ConsultantLasker Consulting Jun 2014 - PresentI partner closely with early stage (pre-seed, seed, series A) startup founders to ideate on, create, and build out exceptional and high achieving teams and functions. I focus on Post-Sales and Customer Success with expertise in Internal Operations and People Operations as well. I specialize in SaaS, B2B, SMB, and Local businesses.Client List: - Birdwatch (https://birdwatch.com/)- Verfico (https://www.verficopro.com/)- EcoClaim (https://ecoclaim.ca/)- Redesign Health (Advisor for concept ideation workshop, https://www.redesignhealth.com/)- Caviar (Acquired by Square followed by DoorDash)(https://www.trycaviar.com/) - Dash (Acquired by Reserve followed by Resy; https://www.crunchbase.com/acquisition/reserve-- acquires-dash-software--f8308551) - BrandYourself (Acquired by Array; https://brandyourself.com/)- Partender (https://app.partender.com/)- Brandibble (www.brandibble.co)
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Vp, Head Of Customer OperationsGood Dog May 2020 - Sep 2023New York, Ny, Us- Recruited by CEO as first operational leader to join the senior leadership team, tasked with restructuring and leading the Customer Operations department- Guided department through series B funding, facilitating an 11x increase in clients.- Managed full spectrum of People functions for department: recruitment, onboarding, L&D, performance, compensation, and terminations.- Implemented KPIs and performance reporting, boosting SLAs from 50% to uniformly over 90%, and elevating CSAT from 4.0 to a consistent monthly 4.8.- Developed and executed client outreach program, resulting in a 50% increase in partner network conversion within the first 90 days.- Collaborated cross-functionally with sales, marketing, and product teams on customer strategic initiatives, incorporating voice-of-a-customer feedback into the product roadmap.- Established and managed trackable processes for payment ops, including invoicing, escalations, refund processing, collections, account closures, disputes, and payments in review.https://www.gooddog.com/ -
Senior Director, Client OnboardingThe Muse Dec 2019 - May 2020New York City, New York, Us- Oversaw client onboarding, including photo/video shoots, edits, and profile launches- Established efficient onboarding plan with KPIs, SLAs, communications, escalations, and CRM dashboards- Analyzed historical data for revenue insights and maximization- Led process-improvement projects in collaboration with Sales, Production, and Product teamshttps://www.themuse.com -
Vp Of OperationsCardflight Jan 2016 - Sep 2019New York, Ny, Us- Joined the Senior Leadership Team as the 10th employee, overseeing People, Customer, and Operations Teams, and actively participating in quarterly board meetings.- Owned People Operations from 2016-2018 overseeing HR functions such as recruitment, performance management, onboarding/terminations, L&D, and internal communications. Also oversaw office relocations and served as executive coach.- Headed a Customer Success team managing >50k merchants, elevating customer metrics with a same-day response rate increase from 45% to 95% and CSAT improvement from 65% to 90%. Implemented customer support CRM and communication platforms.- Developed cross-functional scalable processes and feedback loop flows for Sales, Product, Engineering, Finance, and Marketing departments.https://www.cardflight.com/ -
Vp Of OperationsSingleplatform Jun 2010 - May 2014New York, New York, Us- Recruited as 4th employee to founding Executive team; guided startup to $100mm acquisition by Constant Contact- Led People Operations function pre-acquisition, handling recruiting, onboarding, terminations, performance, benefits, payroll, L&D, coaching, and office management.- Oversaw internal operations initiatives pre-acquisition, including scalability strategies- Built and managed 30-person Account Management Team for customer success, support, and onboarding- Designed and Implemented collections-focused customer outreach initiative, doubling projected revenue from outstanding fees.- Achieved a 94% customer onboarding rate from 70% and increased retention from 60% to 97%- Led CRM setup and execution for 10,000+ merchants, inclusive of sales ops, originating scripts and process flows.https://www.singleplatform.com/ -
Director, Account Management, RestaurantsSeamlessweb 2007 - Jul 2010New York, Ny, Us- As the 10th employee, I led the Account Management team from startup through acquisition by Aramark in 2006, earning recognition as the fastest-growing Internet services company in North America, while overseeing customer success, support, and onboarding for all restaurants - Recruited and managed a 12-member team responsible for onboarding 7,000 US and UK restaurants, resulting in a 50% increase in merchants onboarded.- Negotiated contract renewals during 2007 Q1-Q2 earning highest revenue amongst merchant sales representatives per quarter- Headed the setup of merchant CRM, inclusive of sales pipeline management, sales ops, support, onboarding, success, and contracts.- Developed policies and procedures for Account Management, including recruiting, performance management, onboarding, and L&D pre-acquisition and a pilot team to upsell and enhance restaurant satisfaction.http://www.seamless.com -
Senior Manager, Account Management, RestaurantsSeamlessweb 2005 - 2007New York, Ny, Us
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Manager, Account Management, RestaurantsSeamlessweb 2004 - 2005New York, Ny, Us
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Senior Account Manager, Account Management, RestaurantsSeamlessweb 2003 - 2004New York, Ny, Us
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Intern, Restaurant TeamSeamlessweb Jun 2003 - Aug 2003New York, Ny, Us
Stephanie Lasker Skills
Stephanie Lasker Education Details
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New York UniversityLeadership; Organizational Development -
Union CollegePolitical Science
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Pace UniversityHr Generalist
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Pace UniversityCompensation Strategy
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Ben-Gurion University Of The Negev
Frequently Asked Questions about Stephanie Lasker
What company does Stephanie Lasker work for?
Stephanie Lasker works for Tower
What is Stephanie Lasker's role at the current company?
Stephanie Lasker's current role is Executive General Manager.
What is Stephanie Lasker's email address?
Stephanie Lasker's email address is st****@****ail.com
What schools did Stephanie Lasker attend?
Stephanie Lasker attended New York University, Union College, Pace University, Pace University, Ben-Gurion University Of The Negev.
What skills is Stephanie Lasker known for?
Stephanie Lasker has skills like Social Media, Seo, Management, Networking, User Experience, Salesforce.com, Lead Generation, Social Media Marketing, Sales, Account Management, Marketing, Digital Media.
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