Utilize excellent customer service skills while maintaining a high level of accuracy in cash handlingAssist with training new employees and selected to test out new training platformDeliver high customer satisfaction evident by a survey score of 9.84/10

Maintained high data quality utilizing attention to detail and organizational skillsSecured and kept current sensitive client data

Responsible for key operations such as opening and closing the storeIncorporated corporate training standards in on-boarding new employeesAnalyzed and resolved work problems and assisted workers in solving work problems

Provided accurate and appropriate information in response to customer inquiriesDemonstrated mastery of the call script for customer service calls within specified time frames

Fulfilled office assistant responsibilities for a fast-paced district center. Maintained customer relationships, handled shipping and communication logistics.Purged files to eliminate duplication of data promoting system efficiency.

Reviewed and transcribed calls for training purposes to improve quality of other call center agents.

Employed expert problem solving and communication skills as call center agentProperly directed inbound calls in phone queue to improve call flow.

Fielded communications from clients and colleagues, triaging requests.Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in Windows/Apple OS experience, Office/Outlook, able to type 55 wpm.