Steph Leftwich Email & Phone Number

Boise, ID, US

Boise, Idaho, United States

• Full life cycle recruiting, encompassing every stage of the hiring process, from initial job requisition all the way through onboarding.
• Post open positions in Taleo, on job boards, and in newspapers
• Schedule interviews, coordinate travel, interview candidates, create offer letters, and send total compensation statements
• Complete all recruiting activities related to Permanent Resident Card applications, including communicating with immigration lawyers, interviewing candidates, capturing the information needed for audits by the.
• Communicate with LinkedIn, Indeed, Glassdoor, and Direct Employers staff about hiring needs
• Point of contact for Taleo needs, such as managing outages, administering Taleo user permissions, updating lists of staff assistants, office locations, field office locations, and updating templates

Boise, Idaho Area

• Work closely with leadership on projects including employment branding, sourcing analytics, and process improvement.
• Leverage social media, networking, online recruiting resources, and in-house applicant tracking system (Taleo) to identify and recruit the very best candidates
• Coordinate candidate travel, transportation, and accommodations
• Assist with on/off campus events as needed (venue research, facility needs, catering arrangements, shipping logistics, attend events)

Boise, Idaho

• Created a new line of business with a large tech client.
• Designed weekly, monthly and quarterly business review presentations on performance; including revenue, the number of contacts handled and attrition analysis.
• Managed up to 250 employees
• Created hiring profiles for 3 different lines of business
• Coordinated workforce analysis and created employee schedules to meet client demands
• Acting Program Manager for 30% of tenure

• Worked alongside Senior Level Advisors for a tech client that manufactures computers, mobile devices, smart watches and smart speakers.
• Communicate with client engineers to support customers experiencing unusual emerging issues
• Collect data and analytics for early failure of new software or hardware when necessary
• Provide high level customer service to customers experiencing technical failure
• Accommodate customers with hardware and software upgrades as necessary while investigating their issue

Boise, Idaho

• Worked under Senior Level Advisors for a tech client that manufactures computers, mobile devices, smart watches and smart speakers.
• Provide first level technical support to this client's customers, and resolve their technical/application queries
• Manage escalated issues, and route to other departments when appropriate

• Provide immediate, live-call closed captioning for customers with hearing impairment.
• Maintain strict consumer confidentiality
• Adhere to FCC Regulations around call captioning
• Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim

Pocatello, Idaho

• Work as an independent reporter for a news organization funded by Idaho State University
• Create and maintain a network of of professional contacts and lead generators
• Conduct meetings with other staff including designers, photographers, and editors
• Stay up-to-date with privacy, defamation and contempt law to comply with industry and ethical guidelines
• Generate ideas for future stories and features