Stephanie Lyons Email & Phone Number

Palo Alto, California, US

Washington, District Of Columbia, US

In my role as Senior Director of Onboarding and Customer Success at Upside, I spearheaded strategic planning initiatives aimed at optimizing customer onboarding, fostering adoption, and enhancing education. By translating these strategies into actionable plans, I successfully improved operational efficiency, driving revenue growth, and mitigating churn.

New York, NY, US

Here, I lead a team of 10 from senior to associate level staff members to continually improve all aspects of account strategy and planning with a core focus on developing each CSM team member into strategy and planning expert.Responsible for presenting and providing account health updates to the board. Maintaining & growing ARR working with the CS team to.

Santa Monica, California, US

Here, I drive customer service excellence and ensure retention by managing and optimizing the entire customer journey while ensuring alignment with organizational practices and service standards. I spearhead a team of five from senior to associate level staff members to ensure adequate management and successful attainment of organizational objectives. I.

Weston, MA, US

Here, I provided supervision for ad operations and strategic partnerships to increase brand and product awareness. I monitored, audited, and assessed the effectiveness of campaigns for case studies as well as pinpointed top conversion points for specific niches in recruitment.➥ Received CEO award in 2012 and 2014 for increasing revenue and streamlining.

Sunnyvale, CA, US

Here, I supervised the ad ops team that implemented all third-party media campaigns. Audited and calculated campaigns for case studies and pinpointed top conversion points for specific niches in recruitment. ➥ Led and facilitated the ad ops team of 10 staff members to ensure the successful execution of all third-party media campaigns.➥ Facilitated an.