Stephanie M. Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Execute new claims, eligibility, and accumulator feeds to integrate with various product vendors.• Maintain and strengthen partnerships with internal teams and external vendors.• Sustain tracking processes to ensure that monthly client renewals and new clientimplementations occur with minimal to no impact.• Recognize gaps in existing processes and determine best practices to bridge them.• Perform audits and reconciliations on client set-ups between internal and externalvendor systems.

Greater Philadelphia Area

Greater Philadelphia Area

• Identify issues, define business solutions, coordinate resources to implement changes.• Provide effective communication and analysis to convey complex ideas and concepts to end users, technical staff, and management.• Interface with operational areas on all reported incidents and service requests.• Proactive in system server support which led to increased system availability.• Train new team members on departmental procedures and practices to ensure successful onboarding.

Greater Philadelphia Area

• Planned, created, and tested new databases contributing to ongoing automation process.• Performed data extractions for the purpose of reporting and analytics.• Analyzed data for integrity between multiple databases and target any problem areas to be addressed.• Managed client-specific projects across departments and third party vendors to ensure collaboration that leads to customer issue resolution.• Reviewed resumes and conduct interviews with to determine best fit in terms of skill set and team compatibility.• Trained new employees on departmental procedures and practices to ensure successful onboarding.• Provided administrative support and technical end-user support within the department.

Greater Philadelphia Area

• Performed maintenance on and managed 12 Neighborhood Networks community computer labs across the city.• Informed clients about various economic and family self-sufficiency programs.• Updated and maintained client databases for all community programs.• Assisted manager and general manager in special community-related projects.