Stephanie Mabry Email & Phone Number

Chico, California, Us

-Work with both internal and external stakeholders to clarify product needs and expectations. Review findings with Product VPs to establish timelines for development. -Draft specifications, collaborate with UX Designer and review documentation with Technical Architects to ensure clarity of product asks. -Conduct mid-sprint stakeholder review demos and post-deployment training sessions. Log follow-up requests as they arise.-Serve as mentor to QA staff, point person for internal "can we currently support this?" questions.

Chico, California, Us

-Review technical specifications for completeness; offer feedback for additional areas that may be impacted by proposed changes.-Develop comprehensive testing plans to verify that changes made to the Work Truck Solutions software package meet specifications, function as intended, and have not led to unintended negative changes. -Complete thorough manual testing on pending releases, including reviewing new functionality as well as conducting regression testing. Testing efforts include cross-browser testing (Chrome, Firefox, Edge, and Internet Explorer), cross-device testing (Android, iOS-mobile, iOS-tablet) and verification of responsive design functionality.-File detailed bug reports in VSTS for review with Product Manager. -Collaborate with Development and Customer Success teams to help prioritize areas of focus for upcoming releases. Provide feedback on new features and UI changes and compile feedback received from other teams.

Chico, California, Us

-Offer support to Commercial Sales Departments at dealerships of various sizes - whether technical support on the Work Truck Solutions platform or consultative advice on how to grow their departments.-Develop strategies and work with Product Specialists to help reduce attrition.-Perform QA reviews as assigned, including testing near-complete updates or releases to the platform and provide detailed feedback to the Engineering team.

-Accounts Receivable: produce and audit monthly statements, reconcile cash account and bank deposit on a daily basis, and complete monthly reconciliation of accounting schedules.-Warranty Claims Administration: process all manufacturer warranty claims with an aim for accuracy to ensure prompt payment. Work with Service Dept. to obtain proper documentation to comply with each manufacturer's standards. Reconcile daily payments and recommend write-offs as appropriate.-Customer Retention: assist Owner Loyalty Manager with marketing and database management efforts, including preparing mailing lists and purging inaccurate data from various software systems.-IT Support: offer level one technical support, referring coworkers to outside MSP when appropriate. Make purchase recommendations and deploy new systems and peripherals as needed.

Us

-Shop Owner Acquisition: Act in conjunction with the Merchant Engagement team to initiate contact with potential shop owners. Review content and quality of merchant offerings and approve for acquisition. Log all relevant information into Salesforce. Major Project: Product Description Clean-Up (Spring 2014-Spring 2015) -Participated in efforts to improve the quality of product descriptions found on 11 Main. Reduced problematic product descriptions from 15.6% to 0.4% of live items. Provided feedback to Project Managers regarding the development of back-end tools designed to allow for the mass removal of problematic terms and phrases.

Us

-Accounts Payable: post invoices, reconcile statements and verify credit card transactions on a bimonthly basis. Ensure purchase requisitions are submitted as appropriate. Enter transactions into Quickbooks for review by Controller. -Quality Assurance: submit detailed bug reports and technical recommendations to the appropriate departments to improve experiences for shoppers, shop owners, and internal users. Major Project: Merchant Engagement Testing (Fall 2014) -Conducted large-scale testing event to gauge merchant engagement with the marketplace and to perform QA testing on customer-facing systems. Established testing parameters and assigned workload to other personnel participating in the project. -Placed over 650 orders with 11 Main merchants through desktop and mobile sites as well as the company’s iOS app, and tested ApplePay functionality. Maintained expenditure records for the project. Reported site performance concerns and usability issues to the appropriate departments for review. Tracked shop owner performance and reported results to appropriate management.

-Accounts Payable: manage all aspects of accounts payable, including data entry, statement reconciliation, and annual processing of 1099s. Perform expense reconciliation as requested to improve purchasing decisions. -Executive Assistant: serve as personal assistant to dealership CEO; duties include taking dictation for correspondence, editing documents, attending meetings and performing research as requested.

Randolph Afb, Tx, Us

Studied Arabic at the Defense Language Institute while meeting high standards for uniform maintenance, living quarter cleanliness, and personal physical fitness. Received Honorable Discharge in May, 2004.

Bachelor Of Arts (Ba), English Language And Literature, General

Arabic