Stephanie Ambrose Email & Phone Number

Toledo, Oh, Us

• Manage customer relationship on high volume account to ensure customer satisfaction, on time delivery, and margin expectation• Oversee the implementation and execution of the sales process by coordinating with Sales Manager and Inside Sales Representatives• Review and implement inventory position and buys for stocking levels within ERP system• Report inventory and margin discrepancies to Sales Management

Cleveland, Oh, Us

• Managed a cross-functional team (Contract & Proposal Program Manager, Sales Analyst, and Salesforce Program Manager) in enablement and analysis of sales operations tools, systems, and metrics• Seamlessly worked across functions internally, partnering with IT, Sales, and Customer Experience to standardize and evolve internal and external system processes, projects, and training• Partnered with sales leadership in quarterly review of sales coverage, commission, and goal setting processes for a sales team of 60+ members, ensuring accurate delivery of time sensitive metrics• Drove planning and execution of all customer account reclassifications and realignments• Maintained continuous feedback loop with sales organization around process updates and changes• Oversaw the integration of sales systems, processes, and employees for multiple acquisitions

Cleveland, Oh, Us

• Managed 13 direct reports (Account Specialists and Account Specialist Coordinator) in sales order entry and quality assurance processes; owned optimization and reporting of team performance metrics• Ensured alignment between account specialist, account manager and customer account assignments; modifying coverage as needed• Managed execution of high-volume contracts to optimize contract performance• Collaborated with other company leaders to evaluate system and process-based issues as they arose to improve future outcomes• Accountable for sales area timecard approval and PTO requests, approval, and tracking

Cleveland, Oh, Us

• Optimized sales administration support model by streamlining processes, removing redundancies, and eliminating barriers• Assisted with training, onboarding, and transitioning of employees into the sales area• Provided extended term out-of-office account coverage, managing all daily internal and customer-facing responsibilities• Assisted sales leadership with ad-hoc projects and reporting

Cleveland, Oh, Us

• Managed sales activity for multiple account managers, prioritizing tasks based on urgency and complexity• Oversaw quoting and sales order entry processes; consistently maintained top order accuracy rate among Sales Administration Specialist team• Monitored orders and contracts to provide status updates to account managers and customers• Seamlessly worked across functions internally, partnering with Credit, Transportation, and Production teams to prioritize outstanding tasks of time sensitive sales orders

Columbia, Md, Us

• Managed two direct reports (Credentialing Specialists) to ensure both Maxim and government policies and standards were adhered to• Educated the Maxim branch offices on various government facility policies and procedures to ensure contract candidates were accurately credentialed from commencement to conclusion

Columbia, Md, Us

• Built and maintained professional business relationships with key staff members at multiple VAMC, DoD, and FCI facilities to have candidates’ files processed and verified in a timely fashion • Prepared and accurately maintained employee personnel files to meet Maxim’s standards and policies