Stephanie Morgan Email and Phone Number
Stephanie Morgan work email
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Stephanie Morgan personal email
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Experienced Manager of Account Management and Global Customer Success with a demonstrated history of working in the Payments & computer software (SaaS) industry. Skilled in Management, Property Management Systems, Software Implementation, Salesforce.com, Customer Relationship Management (CRM), Vendor Management, Business Process Improvement, Retention, Revenue Growth and Customer Service.TOP STRENGTHS / THEMES· Relationship Buildingo Relator: Enjoy close relationships with others and find deep satisfaction in working hard with others to achieve a goal. · Executingo Achiever: Hard worker and possess a great deal of stamina, and immense satisfaction in being busy and productive.o Arranger: Organize, but also have a flexibility that complements this ability. Prefer to determine how all the pieces and resources can be arranged for maximum productivity.o Consistency: Keenly aware of the need to treat people the same, creating stable routines, and clear procedures for everyone to follow.o Responsibility: Take psychological ownership of what I say and do and am committed to stable values.
Point Of Rental Software
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Account Development ManagerPoint Of Rental Software Jul 2023 - PresentFort Worth, Texas, Us
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Global Manager Of Customer SuccessPoint Of Rental Software Oct 2021 - Jun 2023Fort Worth, Texas, Us
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Customer Success ManagerPoint Of Rental Software Jun 2021 - Sep 2021Fort Worth, Texas, Us
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Manager, Solution Account Management - Customer SuccessRealpage, Inc. Jan 2020 - Mar 2021Richardson, Texas, UsDevelop and implement additional account management processes and procedures as required to allow for continuous improvement in customer satisfaction (NPS). Ensure clients are maximizing the value of solutions. Act as Voice of Customer, collaborating with business and product cross functional teams for requirements and ongoing improvements. Maintain reporting metrics (KPIs) in Salesforce.com (CRM) and report periodic updates to leadership and executive management. Promote cohesive, effective teamwork across account managers through coaching and feedback. Ensure regular and frequent communication of company priorities, strategic direction and upcoming initiatives to the Solution Account Management team. Resolve escalated complaints and answer questions to internal and external RealPage customers. -
Manager, Payments Account Management - Financial ServicesRealpage, Inc. Nov 2017 - Jan 2020Richardson, Texas, UsDevelop and implement additional account management processes and procedures as required to allow for continuous improvement in customer satisfaction. Manage Account Management team responsible for ensuring clients are maximizing the value of Payments platform (ACH, Credit Cards, IRD/Money Orders), client retention and revenue growth. Act as Voice of Customer, collaborating with business and product cross functional teams for requirements and ongoing improvements. Maintain reporting metrics and report periodic updates to leadership and executive management. Promote cohesive, effective teamwork across account managers through coaching and feedback. Resolve escalated complaints and answer questions to internal and external RealPage customers.
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Payments Implementation Consultant, Team LeadRealpage, Inc. Nov 2012 - Oct 2017Richardson, Texas, UsManaged multiple client implementations simultaneously, timely and accurately for Payments (ACH, Credit Card, IRD/Money Order). Guided customer on best practices for setup and configuration. Maintained advanced knowledge of Payments solution.
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Product Specialist - Riskkey Training & SupportThe Garland Group Oct 2011 - Jul 2012Train users on RiskKey Compliance Software for Financial Institutions. Liaison between end users and development to enhance product experience. Partner with IT Security Consultants as needed performing audits on GLBA, e-banking and Vendor Management.
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Account Relationship ManagerPresbyterian Communities & Services Aug 2009 - Oct 2011Dallas, Tx, Us -
It Support SpecialistPresbyterian Communities & Services Aug 2009 - Nov 2010Dallas, Tx, Us
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Vendor Manager, Assistant Controller, OperationsEquity Bank, Ssb Sep 2006 - Oct 2008Vendor ManagerSharePoint 2007 Site Administrator and Content ManagerCompliance AdministratorCommunity Reinvestment Act (CRA) OfficerBack Office Operations
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Financial Operations Support Services SupervisorHotels.Com Jan 2003 - Dec 2005Responsible for the day to day oversight of the Support Services division staff accountable for updating and maintaining the data integrity of merchant vendor records, collection and validation of international and domestic banking data, payment fulfillment and communication with financial institutions.
Stephanie Morgan Skills
Stephanie Morgan Education Details
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Midwestern State University -
Amberton UniversityInformation Systems & Technology
Frequently Asked Questions about Stephanie Morgan
What company does Stephanie Morgan work for?
Stephanie Morgan works for Point Of Rental Software
What is Stephanie Morgan's role at the current company?
Stephanie Morgan's current role is FinTech | Account Management & Global Customer Success Leader | Account Development | SaaS.
What is Stephanie Morgan's email address?
Stephanie Morgan's email address is st****@****ook.com
What schools did Stephanie Morgan attend?
Stephanie Morgan attended Midwestern State University, Amberton University.
What skills is Stephanie Morgan known for?
Stephanie Morgan has skills like Leadership, Management, Property Management Systems, Onesite, Salesforce.com, Account Management, Software Implementation.
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