Stephanie Ramirez

Stephanie Ramirez Email and Phone Number

Customer Experience Coordinator @ Felix
Toronto, ON, CA
Stephanie Ramirez's Location
Toronto, Ontario, Canada, Canada
About Stephanie Ramirez

👋🏼 Hi, I'm Steph! Toronto native and a forever student at heart. With a degree in English and a strong interest in technology, I possess a diverse skill set that combines effective communication, creative problem-solving, and a tech-savvy mindset. 📈 In my previous roles, I thrived in the dynamic operations landscape of a high-growth e-commerce start-up. I have successfully navigated through operational disruptions, staffing shortages, and technical hurdles, emerging as a proactive and adaptable leader. This experience has honed my ability to overcome challenges and find innovative solutions in fast-paced environments.🤝 As a leader, I have a proven track record of leading and managing teams to achieve exceptional results. I understand the importance of collaboration and have effectively worked with stakeholders to ensure successful sales delivery. 📝 Committed to continuous improvement, I maintain an open and mindful attitude that values feedback and embraces professional development. I am dedicated to honing my skills, keeping updated with industry trends, and implementing best practices to drive ongoing improvement.💭 Interests include environmental sustainability and figuring out the 'how' and ‘why’ behind how things work. 🐕 In my free time, you can find me reading, lifting weights, or walking a trail with my dog.

Stephanie Ramirez's Current Company Details
Felix

Felix

View
Customer Experience Coordinator
Toronto, ON, CA
Website:
felixforyou.ca
Employees:
245
Stephanie Ramirez Work Experience Details
  • Felix
    Customer Experience Coordinator
    Felix
    Toronto, On, Ca
  • Mejuri
    Outbound Operations Supervisor
    Mejuri Jul 2020 - Aug 2022
    Toronto, Ontario, Ca
    - Responsible for leading operations as it pertains to picking, replenishment, engraving, packaging and shipping in the Fulfillment Center - Working cross-functionally with Inventory, Purchasing & Planning, Customer Happiness, Marketing and PR, Logistics, and Inbound teams to ensure that all Outbound and Internal Shipments are accurately processed as per assigned planned ship dates- Partner with Inventory to ensure that all Inventory discrepancies are investigated, and escalate any issues to Customer Happiness as required- Facilitate onboarding and training of 500+ seasonal hires
  • Mejuri
    Outbound Operations Team Lead
    Mejuri Jan 2019 - Aug 2020
    Toronto, Ontario, Ca
    - Oversee and track the performance of the Operations picking and packing teams, providing training and 1:1 coaching to associates- Establish and maintain operational workflow and team efficiency, assisting with implementing workflow changes- Track, investigate, and report any delayed shipments and/or process errors, as well as collaborate with stakeholders to quickly resolve disruuptions
  • Mejuri
    Returns Team Lead
    Mejuri Jul 2018 - Jan 2019
    Toronto, Ontario, Ca
    - Lead a small-medium sized team toward achieving performance goals whilst ensuring efficiency and accuracy are not compromised 
- Work cross-functionally in order to troubleshoot and improve operational processes, implementing workflow changes
- Perform escalated customer service related duties, requiring comprehensive product knowledge and employing swift, viable solutions to time-sensitive customer concerns
  • American Eagle Outfitters Inc.
    Sales Associate
    American Eagle Outfitters Inc. Jun 2016 - May 2018
    Pittsburgh, Pa, Us
    - Collaborate with customers to meet their specific and dynamic fashion needs through extensive product knowledge and trend awareness, creating a tailored experience- Create a stable and efficient workflow while attending to different roles- Maintain and organize products according to company standards
  • Scotiabank
    Junior Analyst
    Scotiabank Jun 2015 - Sep 2015
    Toronto, Ontario, Ca
    - Contributed to establishing an efficient work environment to implement a streamlined contract management system- Interpreted, analyzed, and produced vital contractual data and documents in both English and Spanish
  • Canada'S Wonderland
    Admissions Associate
    Canada'S Wonderland Jun 2012 - Aug 2014
    Vaughan, On, Ca
    - Provided local and international guests with exceptional service, park information, and recommendations tailored to the guests' needs and trip goals

Stephanie Ramirez Education Details

  • York University School Of Continuing Studies
    York University School Of Continuing Studies
    Product Management
  • Western University
    Western University
    General
  • University Of Nottingham
    University Of Nottingham
    General

Frequently Asked Questions about Stephanie Ramirez

What company does Stephanie Ramirez work for?

Stephanie Ramirez works for Felix

What is Stephanie Ramirez's role at the current company?

Stephanie Ramirez's current role is Customer Experience Coordinator.

What schools did Stephanie Ramirez attend?

Stephanie Ramirez attended York University School Of Continuing Studies, Western University, University Of Nottingham.

Who are Stephanie Ramirez's colleagues?

Stephanie Ramirez's colleagues are Ayesha Shaik, Nour Hdeeb, Felix Alberto Aguirre Loor, Erica Turner-Wilson, Andreas Ratzka, Felix Hagemeister, Lily Men.

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