👋🏼 Hi, I'm Steph! Toronto native and a forever student at heart. With a degree in English and a strong interest in technology, I possess a diverse skill set that combines effective communication, creative problem-solving, and a tech-savvy mindset. 📈 In my previous roles, I thrived in the dynamic operations landscape of a high-growth e-commerce start-up. I have successfully navigated through operational disruptions, staffing shortages, and technical hurdles, emerging as a proactive and adaptable leader. This experience has honed my ability to overcome challenges and find innovative solutions in fast-paced environments.🤝 As a leader, I have a proven track record of leading and managing teams to achieve exceptional results. I understand the importance of collaboration and have effectively worked with stakeholders to ensure successful sales delivery. 📝 Committed to continuous improvement, I maintain an open and mindful attitude that values feedback and embraces professional development. I am dedicated to honing my skills, keeping updated with industry trends, and implementing best practices to drive ongoing improvement.💭 Interests include environmental sustainability and figuring out the 'how' and ‘why’ behind how things work. 🐕 In my free time, you can find me reading, lifting weights, or walking a trail with my dog.
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Customer Experience CoordinatorFelixToronto, On, Ca -
Outbound Operations SupervisorMejuri Jul 2020 - Aug 2022Toronto, Ontario, Ca- Responsible for leading operations as it pertains to picking, replenishment, engraving, packaging and shipping in the Fulfillment Center - Working cross-functionally with Inventory, Purchasing & Planning, Customer Happiness, Marketing and PR, Logistics, and Inbound teams to ensure that all Outbound and Internal Shipments are accurately processed as per assigned planned ship dates- Partner with Inventory to ensure that all Inventory discrepancies are investigated, and escalate any issues to Customer Happiness as required- Facilitate onboarding and training of 500+ seasonal hires -
Outbound Operations Team LeadMejuri Jan 2019 - Aug 2020Toronto, Ontario, Ca- Oversee and track the performance of the Operations picking and packing teams, providing training and 1:1 coaching to associates- Establish and maintain operational workflow and team efficiency, assisting with implementing workflow changes- Track, investigate, and report any delayed shipments and/or process errors, as well as collaborate with stakeholders to quickly resolve disruuptions -
Returns Team LeadMejuri Jul 2018 - Jan 2019Toronto, Ontario, Ca- Lead a small-medium sized team toward achieving performance goals whilst ensuring efficiency and accuracy are not compromised - Work cross-functionally in order to troubleshoot and improve operational processes, implementing workflow changes - Perform escalated customer service related duties, requiring comprehensive product knowledge and employing swift, viable solutions to time-sensitive customer concerns -
Sales AssociateAmerican Eagle Outfitters Inc. Jun 2016 - May 2018Pittsburgh, Pa, Us- Collaborate with customers to meet their specific and dynamic fashion needs through extensive product knowledge and trend awareness, creating a tailored experience- Create a stable and efficient workflow while attending to different roles- Maintain and organize products according to company standards -
Junior AnalystScotiabank Jun 2015 - Sep 2015Toronto, Ontario, Ca- Contributed to establishing an efficient work environment to implement a streamlined contract management system- Interpreted, analyzed, and produced vital contractual data and documents in both English and Spanish -
Admissions AssociateCanada'S Wonderland Jun 2012 - Aug 2014Vaughan, On, Ca- Provided local and international guests with exceptional service, park information, and recommendations tailored to the guests' needs and trip goals
Stephanie Ramirez Education Details
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York University School Of Continuing StudiesProduct Management -
Western UniversityGeneral -
University Of NottinghamGeneral
Frequently Asked Questions about Stephanie Ramirez
What company does Stephanie Ramirez work for?
Stephanie Ramirez works for Felix
What is Stephanie Ramirez's role at the current company?
Stephanie Ramirez's current role is Customer Experience Coordinator.
What schools did Stephanie Ramirez attend?
Stephanie Ramirez attended York University School Of Continuing Studies, Western University, University Of Nottingham.
Who are Stephanie Ramirez's colleagues?
Stephanie Ramirez's colleagues are Ayesha Shaik, Nour Hdeeb, Felix Alberto Aguirre Loor, Erica Turner-Wilson, Andreas Ratzka, Felix Hagemeister, Lily Men.
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