Stephanie Chapman Email & Phone Number

Sports & Entertainment Management ~ Digital Art & Design ~ Fundamentals of Computing

Charleston, South Carolina, United States

• Video capture and editing for integration into e-learning courses• Design layout and graphics for presentation decks and Business Support needs• Ensure reliable delivery of all printed materials for on-site needs (posters/banners/etc.)• Support Recruiting with graphics & video content for LinkedIn/Instagram/Twitter• Support L&D with digital/printed graphics ahead of new hire classes beginning• Work with Customer Experience Center communities in creating logos/graphics/infographics as needed• Graphic design support for site initiatives and support teams as needed• Design interactive and engaging PDFs & games for use in New Hire presentations• Ensure reliable delivery of digital recognition content for SCALA to display on site TVs

Charleston, South Carolina, United States

• Manage design and development of curriculum for continuing education and New Hires and recommended changes to existing courses, including technology or instructional methods to create better delivery options• Analyze training needs to identify learning opportunities and determine the appropriate instructional outcome(s), strategies, and objectives to create effective and engaging training courses• Design and develop instructor-led and custom eLearning courses tailored to client needs using reality-based scenarios, interactives, and simulations• Implement new training content and monitor participant's progress through assessments to ensure training effectiveness• Identify revisions needed based on evaluation of training success and client needs• Strong collaboration with subject-matter experts and stakeholders to determine training needs with a cross-functional approach to problem-solving

Charleston, South Carolina, United States

Charleston, South Carolina, United States

• Outbound retention calls to address customer concerns and reduce customer churn• Handle multiple call campaigns• Gather data and designate the call with resolution provided

Charleston, South Carolina, United States

• Provide astounding customer service through effective and timely resolution of various customer inquiries and concerns• Build customer loyalty and value through effective account management, identifying and providing offers forappropriate additional products, features, and services, and collecting past due balances• Use resource documentation for reference and the automated and training tools provided to deliver exceptional customer service• Meet department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy• Approach each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help

Bachelor Of Arts - Ba, Graphic Design

Activities and Societies: Cum Laude

Bachelor Of Arts - Ba, Educational/Instructional Media Design, 3.94

Activities and Societies: Summa Cum Laude Dean's List 2017-2019

Master Of Science - Ms, Management And Leadership

Bachelor Of Science - Bs, Sociology

Activities and Societies: Alpha Kappa Delta - International Honor Society of Sociology