Inbound call center position that requires answering questions regarding tax forms for USAA Investment products. Deliver outstanding customer service per USAA’s standards, multitask in Windows environment to access account information, guide members through online form retrieval, process requests for back-office and follow up with members as needed. Have received excellent feedback from on-site managers as well as members regarding knowledge and customer service ability. Contract position, scheduled to end in April 2013.

Inbound call center position that required conducting pre-qualification interviews to determine a customer's Medicare benefit eligibility. Built customer rapport, demonstrated basic knowledge of common health conditions that limit mobility, exercised careful compliance with HIPAA and required knowledge about the durable medical equipment industry.

Managed production of corrugate point-of-sale displays. This included preflight, meeting with agencies and partner vendors, scheduling press checks, internal proofing, and tracking the project in-house using Basecamp. Assisted in development of custom FileMaker Pro system. Developed production schedule to be used for all projects coming through the shop. Worked with clients and partner vendors to ensure all displays were delivered on time and error-free.

As a project manager on the facility's largest client account, responsible for guiding point-of-sale artwork through the prepress process. This included preflighting artwork received from partner agencies, scheduling several departments of prepress, managing final delivery to one of several printers, and preparing the project for final billing. In addition, project managers maintain files and archives on completed projects, maintain an image library of client product, and complete varied tasks for the client including retrieving art from archive and managing distribution of files to other partner vendors.

Primary artist for design house that worked primarily with industry sales representatives. Diverse projects included everything from trade show signage to catalog work, business and medical forms, and business card design. Used both Mac and PC platforms in-house. Responsible for all Mac film output, including both RIP and processing of negatives. Creation of PDFs and web versions of files for online display. Heavy interaction with account executives from various print brokers as well as contact with end-users.

Responsible for every third ad circular, working to create 4-12 page newspaper ads for the company. This included inputting all copy, configuring photograph montages for each block, making all proofing corrections, and assisting the senior designer with any creative for the circular. Additionally, created ad versions, built ROP and teaser ads, participated in production meetings, and attended proofs and proof run-throughs. Developed naming convention for photographs and tracked merchandise samples as they entered the advertising department and traveled through the photography process. Maintained photography and inventory databases.

Assistant to the Art Director until his departure in April 1999, then assumed all art direction duties for mid-sized in-house print shop, including conceptualization, design, customer service, prepress and press checking. Initially hired to coordinate business card production, perform basic typesetting, and handle overflow design projects. In June 1999 promoted to Administrative Manager II to focus on the development of the Healthcare Services Division Forms Control project. Worked with Medical Center of Louisiana Forms Committee representatives to ensure the most recent form versions were used and that all forms were approved. Supervised employees in both the Graphics and Forms Control divisions of Duplicating and Printing. Liaison to University Hospital Marketing Department, assisting the print coordinator on work produced through Duplicating and Printing. Responsible for design of all Healthcare Services Division forms.