Stephanie Nguyen Email & Phone Number

• Build project plans using the waterfall method for safe disposal and storage of assets involving warehouse and asset team resulting in a 60% increase in storage space• Analyzed reports to forecast the appropriate amount of inventory to restock other depots• Created detailed Jira tickets, use cases, and workflows to present to the Product Owner, developers, and stakeholders to implement ITSM changes and asset management practices• Produced and updated documentations and SOPs reducing the error rate by 95%• Leverage Six Sigma methodology to identify internal operation problems

• Gathered requirements and completed UAT testing to improve existing tools and delivered value across operational processes• Lead inventory audits to maintain data integrity and performed reconciliations improving our inventory data by 80%• Handled escalations, inventory data discrepancies, and scheduled shipments

• Created an inbound tracker to record incoming shipments, decreasing the misplacement of new inventory by 98%• Utilized Excel formulas and functions to analyze and manipulate data to resolve data discrepancies in the ITSM system• Reported to the team lead of improvements needed for inventory control

• Configured and installed various applications in a large array of mobile devices for multiple customers• Assisted and oversaw large deployment projects that required zero errors to important stakeholders• Monitored the queue to ensure SLAs were met on a daily, weekly, and monthly basis

Plano, Texas, United States

• Enter in criminal records into the database system at a fast pace while maintaining accuracy• Sorting and barcoding criminal records to be scanned• Packing up criminal records to prepare for shipping

Dallas, Tx

• Gathered the required documents to start the pre-approval process of new clients and reached out for any remaining documents needed• See if clients pre-qualify for the desired loan amount by running credit and calculating their debts, income, and assets• Trained new members on the pre-approval process

Frisco, Tx

• Developed new members on multi-tasking skills and ability to work under extreme pressure within a fast pace environment • Report any customer feed backs• Make note of any food allergies or special diets customers might have and make sure the dish is prepared accordingly• Manage employees and make sure they are making it to their shifts• Balanced the sales summary report and the credit cards summary report at the end of each shift• If reports does not match, I have to figure out on what order the error takes place, make a note of the error and how much money is loss• Make sure all orders are correct before handing them to customers

Information Technology

Activities and Societies: Vietnamese Student Association, Filipino Student Association

3.0