Microsoft Active Directory, Office 365, Office Suite administration.Solid core-network administration ability, including: file permissions, RDP, VPN, TCP/IP & DNS, printing, WIFI, VOIP and mobile OS.Experienced in supporting, troubleshooting and maintaining Windows-based networks.Deploying and upgrading Lenovo, Dell, Apple PC’s and laptops.

Troubleshooting users with software and hardware issues onsite and remotely using Datto and Splashtop. Utilizing the Freshservice ticketing system to view tickets as well as assets. Setting up mobile devices and computers using MDM tools such as Apple Business Manager, Intune and Azure AD. Onboarding and offboarding users as well as creating user profiles via Microsoft 365 Admin Center.Troubleshooting printers such as Kyocera, HP, and Canon as well as scanners from Fujitsu.… Show more Troubleshooting users with software and hardware issues onsite and remotely using Datto and Splashtop. Utilizing the Freshservice ticketing system to view tickets as well as assets. Setting up mobile devices and computers using MDM tools such as Apple Business Manager, Intune and Azure AD. Onboarding and offboarding users as well as creating user profiles via Microsoft 365 Admin Center.Troubleshooting printers such as Kyocera, HP, and Canon as well as scanners from Fujitsu. Troubleshooting Office 365, as well as other applications such as Brivo, Rent Manager, Real Page, Smart Rent, Meraki, Dialpad and other company applications.Created a Zero Touch system for all mobile devices using Apple Business Manager and Intune AD. Show less

Troubleshoot end-user issues related to software and hardware.Install, configure, test, monitor, and maintain software and hardware up to date.Perform onsite or remote diagnosis and resolution of desktop problems.Maintain desktop images using SCCM client.

Reading and compiling live data. Field support for many devices such as PCs, laptops, phones, networks, etc. Responding to support service tickets via email, phone, and in person.

Contributed to creating keynote events for thousands of guests.URL checks debugging, and coding HTML5 notifications.Learned about the processes of marketing events and IT-related topics.

Inventory for over 600 devices including Windows computers, iPads, Apple computers, desktops, printers, and Kindle Fires.Repairing laptops and desktops when the school was closed.Imaging all devices for the start of every school year.