Desktop Support Technician
Plainview, New York, United States
Troubleshooting users with software and hardware issues onsite and remotely using Datto and Splashtop. Utilizing the Freshservice ticketing system to view tickets as well as assets. Setting up mobile devices and computers using MDM tools such as Apple Business Manager, Intune and Azure AD. Onboarding and offboarding users as well as creating user profiles via Microsoft 365 Admin Center.Troubleshooting printers such as Kyocera, HP, and Canon as well as scanners from Fujitsu.… Show more Troubleshooting users with software and hardware issues onsite and remotely using Datto and Splashtop. Utilizing the Freshservice ticketing system to view tickets as well as assets. Setting up mobile devices and computers using MDM tools such as Apple Business Manager, Intune and Azure AD. Onboarding and offboarding users as well as creating user profiles via Microsoft 365 Admin Center.Troubleshooting printers such as Kyocera, HP, and Canon as well as scanners from Fujitsu. Troubleshooting Office 365, as well as other applications such as Brivo, Rent Manager, Real Page, Smart Rent, Meraki, Dialpad and other company applications.Created a Zero Touch system for all mobile devices using Apple Business Manager and Intune AD. Show less