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Trained technical support analyst with demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining team success.
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Technical Support EngineerNetapp May 2022 - Nov 2023Raleigh-Durham-Chapel Hill Area -
Tier 4 Data Support EngineerMy Global Help Jun 2019 - Oct 2023Raleigh-Durham, North Carolina AreaResponsible for routine maintenance, and data analysis on DELL Storage Servers. Point of contact for data recovery and software updates on storage devices Provide documented root cause analysis to clients in efforts to eliminate descrepency on storage serversProvides consultation on initial Storage Area Network Environment setup and tools that maximize products potential
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DriverLyft Aug 2019 - Jan 2020 -
Xtremio Technical Support EngineerDell Emc Jul 2015 - Jul 2018• Provide technical support expertise for an all flash storage array with other EMC² products and systems as well as non-EMC² computer systems being operated by customers.• Apply technical support expertise to customer service requests that may be received through automated dial-homes, voice initiated technical calls from customers, partners, remote maintenance calls, internal and field EMC² employees, chat and web support calls.• Monitor and respond to alerts for storage and server technologies from uploading log files for analysis.• Work closely with peers and internal subject matter experts to increase knowledge and resolve customer issues. • Analyzing system logging, research and deep dive to identify the source of customer problem.• Document each step and interaction of any issues or with customer to update the process while moving toward closure.• Use trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.• Ability to manage high work volume, multitask several critical issues simultaneously.• Manage customer service requests and incidents in multiple customer relationship management systems. -
AssmblerWalmart Oct 2014 - Jul 2015
Stephon Ryles Skills
Stephon Ryles Education Details
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New Horizons Computer Learning Center Of Raleigh-Durham-Chapel HillNetwork And System Administration/Administrator
Frequently Asked Questions about Stephon Ryles
What is Stephon Ryles's role at the current company?
Stephon Ryles's current role is Technical Support Engineer.
What is Stephon Ryles's email address?
Stephon Ryles's email address is st****@****emc.com
What is Stephon Ryles's direct phone number?
Stephon Ryles's direct phone number is +150849*****
What schools did Stephon Ryles attend?
Stephon Ryles attended New Horizons Computer Learning Center Of Raleigh-Durham-Chapel Hill.
What skills is Stephon Ryles known for?
Stephon Ryles has skills like Customer Service, Microsoft Office, Technical Support, Training, Servers, Windows Server, Team Leadership, Networking, Management, Microsoft Word, Leadership, Windows 7.
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