Stephon Smith Email and Phone Number
I am a Year Up Alumni, and an Information Technology Professional in the making. At Year Up, I gained technical and professional skills necessary for corporate America, such as operating Microsoft Office, managing emotional intelligence, and operating computer hardware. Due to my connections with year up, I gained an opportunity at Exelon Corporation with their PECO location. I, then, took everything I learned from PECO and YearUp and took it to Vanguard to further enhance their environment and my own skillset. Now, I am continuing my IT professional journey to strengthen, improve, and polish my IT and professional skills.
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It Deskside SupportInternal Revenue Service Mar 2022 - PresentWashington, District Of Columbia, Us§ Achieve an 80-85% ticket satisfaction rate with an average time to close to <24 hours§ Troubleshoot and assist over thousand corporate users with various system issues such as PC/Laptop, printer, software, and hardware/peripherals§ Provide efficient resolutions to corporate users/advisors Bomgar remote connection§ Configure, refresh, and reimage hundreds HP & Dell laptops Generation 1-4 to HP ProBook 640 G5-8
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Service Desk TechnicianVanguard Jul 2021 - Dec 2021Valley Forge, Pa, Us Achieved an 85-90% ticket satisfaction rate with an average time to close to <24 hours Troubleshot and assisted over 1000 corporate users with various system issues such as PC/Laptop, printer, software, and hardware/peripherals Provided efficient resolutions to corporate users/advisors through phone or SCCM remote connection -
Information Technology Desktop Support SpecialistExelon Nov 2019 - Jun 2021Chicago, Il, Us Assembled hundreds of Microsoft Deployment Toolkits (MDTs) for the Electric Technicians Organized and installed large quantities of monitors and PCs for the company Configuring, refreshing, and reimaging over 100 Panasonic Toughbook CF-33 Refreshed and reimaged HP EliteBook 840 Generation 2 & 3 to HP ProBook 640 Generation 5 -
Information Technology Project CoordinatorExelon Jul 2019 - Nov 2019Chicago, Il, Us Created and Maintained various test case files for the Strat Real Time Project Team Assembling Microsoft Deployment Tool kits for the Electric Technicians Organizing and Installing large quantities of monitors and PCs for a department within PECO
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InternExelon Jan 2019 - Jul 2019Chicago, Il, Us Configured old switch network devices to be disposed, and configured new ones for the network Assisted in upgrading PECO’s network system from RNI 3.3 to 4.X to be utilized by PECO’s business unit Aided the Client Service and Planning Team with managing the inventory of pagers Assisted in creating and innovating the floor plan for the IT department
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Retail Sales AssociateCvs Pharmacy Nov 2017 - Jul 2019Woonsocket, Rhode Island, Us Organized items for smooth and efficient inventory management and distribution Assisted customers with their needs and demands -
Video ProducerPeople'S Emergency Center Jul 2017 - Aug 2017Philadelphia, Pennsylvania, Us Created well-crafted videos for the organization on various video editing software Conducted a film crew to operate smoothly and efficiently Operated a camera to capture magnificent moving imagery
Stephon Smith Skills
Stephon Smith Education Details
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Year Up UnitedInformation Technology -
Peirce CollegeInformation Technology
Frequently Asked Questions about Stephon Smith
What company does Stephon Smith work for?
Stephon Smith works for Internal Revenue Service
What is Stephon Smith's role at the current company?
Stephon Smith's current role is IT Deskside Support Technician for IRS.
What schools did Stephon Smith attend?
Stephon Smith attended Year Up United, Peirce College.
What skills is Stephon Smith known for?
Stephon Smith has skills like Leadership, Tenacious Work Ethic, Microsoft Office, Microsoft Endpoint Configuration Manager, Proficient In Microsoft Office, Microsoft Excel, Public Speaking, Flexible Approach, Easily Adaptable, Customer Service, Organization Skills.
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