Stephon Thomas Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

📈 Led team to design and implement a learning strategy that resulted in a 15% increase in employee engagement and skill development.🤝 Collaborated with cross-functional departments to assess learning needs, ensuring alignment with business goals.🚀 Implemented industry best practices to refine L&D initiatives, leading to a 10% improvement in training program effectiveness.

New York, Ny, Us

🚀 Spearhead the global sales training function, leading a team of trainers to design and implement innovative sales training programs that contributed to a 13% increase in overall sales revenue for 2022 EOY performance.🔍 Conduct regular needs assessments to identify skill gaps within the sales organization, resulting in targeted training initiatives that improved performance and customer satisfaction.🤝 Collaborate closely with cross-functional stakeholders to identify training needs, ensure alignment with business objectives, and establish metrics for measuring training effectiveness.🎓 Developed a scalable onboarding program for new sales representatives, reducing ramp-up time by 8% and enhancing overall sales productivity.📊 Implemented a data-driven approach to sales training, leveraging analytics to measure the impact of training efforts and refine content for maximum efficacy.🥇 Championed the adoption of new sales methodologies, including a customer interaction model for prospective customers, resulting in increased sales proficiency and the ability to adapt to changing market dynamics.🏫 Mentored and coached sales trainers and individual contributors to enhance their professional development and ensure consistent high-quality training delivery across the organization.

Bellevue, Wa, Us

📄 Researched and documented business processes, then recommended process improvements designed to mitigate operational and financial risk.🤝 Led 4 cross-functional teams on enterprise-wide projects regarding process simplification resulting in reduced new product launch time by 16%.📍Mapped critical processes to holistically examine business flow and identify improvement opportunities resulting in ~$135k cost savings per fiscal quarter.💻 Organized system infrastructure documentation and operating procedures, strengthened controls, and enhanced overall performance to reduce annual fraud loss by $15M.📈 Maximized team knowledge and productivity by effectively training, monitoring, and directing employees to apply best practices and regulatory protocols. Realized a 6% reduction in labor cost Q4-20.💼 Documented procedures and business processes and present information to appropriate executives, decision-makers, analysts, and internal and external stakeholders – to increase speed-to-resolution for the implementation of enterprise projects and system enhancements.

Bellevue, Wa, Us

📈 Analyzed the Finance enterprise from end-to-end, contributing frontline expertise to enhance major projects.🤝 Networked to uncover areas of interest that existed cross-functionally.🔎 Analyzed fraud threats, performed research and risk valuations, and identified technology solution options for the Fraud Technology team.💡 Developed and presented a Capstone presentation outlining impacts, skills enhancements, and project progress milestones achieved.🥇 Selected as one of 23 internal employee applicants for the 2020 Stay Magenta internship, surpassing over 500 applicants.

Bellevue, Wa, Us

💡Supervised a team of regional sales trainers supporting a combined territory of 1,864 retail locations throughout Georgia, Alabama, and Tennessee.💪 Coached trainers to improve facilitation skills, delegated role expansion assignments,and set clear expectations with follow-up, resulting in a 28% YoY increase in our retail partners' sales.🎯Reduced training costs by $6,000 annually through effective planning and optimization of a $50,000 budget, which included forecasting annual training needs, allocating resources, and reviewing quarterly performance compared to objectives.📚Managed new employee training process for more than 3,500 employees each yearand presented a qualitative and quantitative annual review to stakeholders to discuss performance variances, address significant concerns, and collaborate on improvements.🤝Partnered cross-functionally with Instructional Design, Customer Operations, Marketing, Indirect, and Corporate sales teams to assess training needs and implemented a minimum of 4 regional training solutions per market per quarter.🔎Assessed skill gaps for employees in the sales organization and designed training courses to meet identified needs, which resulted in increased training attendance by 20% YoY.📈Evaluated success of training programs, recommended improvements to department chairs to enhance effectiveness, and served as project manager on several national projects launched in over 10,000 frontline locations.🏆Enhanced trainers’ presentation skills related to new employee onboarding and additional training sessions via various learning environments such as classroom, online instruction, webinars, video production, and on-the-job training to support a wide range of learning needs.

Bellevue, Wa, Us

💼 Managed a team of frontline associates and managers, implementing an inspirational leadership philosophy in a fast-paced retail store.🎯 Coached, trained, and maintained a consistent floor presence, contributing to enhanced team performance and customer satisfaction.🆕 Oversaw the training of new associates, ensuring the delivery of a superior customer experience.🏆 Led and supported diverse retail teams, fostering business acumen and expertise in driving sales and operational excellence.📈 Achieved a significant increase in the store's Per Store Average (PSA) from 140 to 273.🥇 Received monthly and quarterly team recognition for exceptional Net Promoter Score (NPS) results.🎓 Promoted to Sr. Sales Trainer based on consistent store performance and district-wide training achievements.

Norcross, Ga, Us

🚀 Spearheaded dynamic new hire training programs, resulting in a 25% improvement in employee onboarding efficiency.💯 Successfully ensured 100% completion of priority eLearning modules within the GA/TN division, enhancing the team's knowledge base.💼 Elevated critical sales skills across the organization through a multifaceted approach, including engaging classroom sessions, independent learning resources, and hands-on training, resulting in a 15% boost in sales performance.📖 Maintained an unparalleled mastery of course materials, mobile device products, solutions, and market trends, consistently delivering training sessions with unmatched professionalism.💡 Pioneered continuing education initiatives for existing team members, achieving a 30% increase in product and service knowledge, thereby enhancing customer satisfaction.🤝 Collaborated closely with the Area Director and management team to assess training needs, leading to the implementation of targeted training solutions that fueled a 20% rise in team productivity.🎯 Drove talent acquisition through strategic succession planning meetings with store leadership on a monthly basis, resulting in the recruitment of top-tier professionals who contributed significantly to business growth.

Bellevue, Wa, Us

🚀 Spearheaded an exceptional turnaround at T-Mobile, elevating the retail store's performance from an average of 98 monthly sales to a staggering 160, marking a remarkable 163% year-over-year sales surge.🌟 Distinguished for assembling, nurturing, and invigorating a top-tier team that consistently exceeded sales targets, fostering a culture of excellence and customer satisfaction.🎯 Drove T-Mobile's commitment to excellence as a Retail Store Training Manager, orchestrating seamless onboarding for new hires by meticulously crafting and tailoring training materials to align with individual training objectives.💡 Pioneered innovative strategies for visual merchandising and in-store promotions, resulting in a 25% boost in average transaction values and enhanced customer engagement.💼 Adeptly managed inventory control, slashing holding costs by 15%, optimizing stock levels, and ensuring product availability met customer demands, enhancing overall operational efficiency.💪 Demonstrated a steadfast commitment to achieving operational excellence, consistently achieving and exceeding key performance indicators, contributing to the store's recognition as a top-performing T-Mobile location nationwide.🏆 Recognized by T-Mobile's executive leadership for exceptional leadership and instrumental contributions to the company's growth and success.

Overland Park, Kansas, Us

💡 Matched the customer's needs and wants to qualify the right products, plans, and services.💼 Conducted transactions in a professional manner, addressing customer issues, and ensuring market quality standards were met.🙂Provided customers with timely and accurate information, reflecting a positive and customer-oriented image of the organization.🎯 Achieved individual performance goals set by the organization.🏆 Exceeded monthly sales goal quota individually while sharing best practices to coach co-workers.🎓 Participated in the 2008-2009 Leadership Development Program and received training for the Retail Sales Lead position.

Master Of Business Administration - Mba, Finance

Bachelor Of Science (Bs), Mathematics