Stephon Matthews Email and Phone Number
Experienced Information Technology Specialist with a demonstrated history of working in the military and media production industry. Skilled in Technical Support, Customer Service, Networking, and Network Security. Motivated information technology professional graduated from Full Sail University with a Bachelor's of Science.As a U.S. Army veteran, I bring with me a robust background encompassing four years of adeptly managing high-stakes tasks within dynamic and demanding environments. This experience underscores my proficiency in excelling within challenging settings, a capability that has proven effective in the field of Information Technology. I have successfully earned the CompTIA ITF+ certification, marking a significant milestone in my journey. This achievement, coupled with my proactive pursuit of certifications such as Security+ and Network+, reflects my dedication to maintaining a high standard of excellence in my professional pursuits. I am actively participating in AllSkilled's Network & Security Program to further enhance my skills and contribute meaningfully to the ever-evolving landscape of information technology.Building on a foundation of teamwork and project management gained in the military and as a production manager in a film production company, I bring adaptability, discipline, and technical skills to every challenge. Eager to leverage my unique blend of experiences to contribute to the technology and government sectors.I am dedicated to continuous learning and growth in the dynamic field of IT. As I embark on this journey, I am excited to connect with industry professionals and mentors who share a passion for supporting veterans and advancing in the IT landscape.
Dara Holsters & Gear Inc.
View- Website:
- daraholsters.com
- Employees:
- 9
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Multimedia Production Specialist And Affiliate Program LeadDara Holsters & Gear Inc.Raleigh, Nc, Us -
It Help Desk Technician | Computer User Support Specialist | System Admin | Pc Repair | StudentAllskilled Nov 2023 - PresentRaleigh, North Carolina, United StatesStudent, IT Networking and Security (Training Includes, but is not limited to• Conducted labs pertaining to networking configuration, server configuration, and malware analysis• Understanding computer hardware fundamentals including RAM, CPU, drives, motherboards• Network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, OSI and TCP/IP models• Security fundamentals including common malware, identifying attacks, mitigation techniques, business continuity and disaster recovery -
Media Production ManagerElev8 Film Co. Llc Sep 2021 - Dec 2023Raleigh, North Carolina, United States• Conducted collaborative consultations with production team leads to enhance workflow and operational efficiency for team of 15• Managed equipment inventory, and lifecycle, ensuring the proper maintenance and optimal functionality of all equipment• Assembled and upgraded computers, enhancing components such as SSDs and GPUs to optimize performance for video and audio editing department needs• Troubleshooted and replaced failing components on MacOS and Windows devices, and recorded findings to create manuals for future users• Provided comprehensive support and oversight for integrated audio and video conference equipment• Implemented, operated, and supervised the functionality of printing, scanning, and faxing equipment• Adjusted videos and technical deliverables to meet client needs and increase customer satisfaction
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Account Resolution Specialist IiWells Fargo Jun 2020 - Jun 2021Raleigh, North Carolina, United States• Proactively learned and applied operational policies and adhered to State and Federal regulations governing collection practices• Provided exceptional customer service, ensuring positive customer experiences and satisfaction• Effectively navigated and operated multiple screens and programs while actively engaging with customers on phone calls• Practice confidentiality with sensitive information, ensuring the secure handling of customer data and upholding ethical standards• Thoroughly transcribed and documented all communications involving account resolutions, emphasizing attention to detail and the ability to maintain accurate records -
Administrative AssistantGtl Jan 2018 - Jan 2019Raleigh-Durham, North Carolina Area• Understand and maneuver through proprietary software to monitor recorded and live inmate calls for intelligence and disciplinary purposes• Employed Microsoft Suites, such as Microsoft 365 for email communication, Microsoft Word for document creation and typing, and Microsoft Excel for organizing intelligence findings into detailed spreadsheets• Strategically prioritized caseloads by evaluating severity of risk potential and threat, ensuring focused attention on high-priority cases for timely and effective resolution• Proficiently navigated multiple screens and applications, demonstrating adaptability to new technologies and ensuring efficient utilization of digital tools -
Digital Communications SpecialistUs Army Mar 2014 - Dec 2017• Conducted in-depth troubleshooting of Microsoft based computers used for defensive fire control operations• Proficiently managed networks by adjusting IP addresses and configuring user routers for optimal connectivity with servers• Quickly restored communication capabilities during critical missions by diagnosing and resolving issues with Microsoft based software, ensuring minimal downtime• Troubleshooting system and network problems, diagnosed hardware and software faults• Managed and safeguarded confidential and sensitive documents throughout their lifecycle, ensuring secure handling, storage, and disposal according to security protocols• Leadership including organizing and conducting staff training and development classes for over 25• Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques
Stephon Matthews Education Details
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Information Technology Networking & Security -
Digital Cinematography
Frequently Asked Questions about Stephon Matthews
What company does Stephon Matthews work for?
Stephon Matthews works for Dara Holsters & Gear Inc.
What is Stephon Matthews's role at the current company?
Stephon Matthews's current role is Multimedia Production Specialist and Affiliate Program Lead.
What schools did Stephon Matthews attend?
Stephon Matthews attended Allskilled, Full Sail University.
Not the Stephon Matthews you were looking for?
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Stephon Matthews
Owner Of Elev8 Film Co. Llc, A Veteran Owned Film Company Based Out Of North Carolina. We Specialize In Creating Commercials, Social Media Marketing Ads, And Live Event Coverage.Knightdale, Nc -
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