Stephon Matthews Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Student, IT Networking and Security (Training Includes, but is not limited to• Conducted labs pertaining to networking configuration, server configuration, and malware analysis• Understanding computer hardware fundamentals including RAM, CPU, drives, motherboards• Network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, OSI and TCP/IP models• Security fundamentals including common malware, identifying attacks, mitigation techniques, business continuity and disaster recovery

Raleigh, North Carolina, United States

• Conducted collaborative consultations with production team leads to enhance workflow and operational efficiency for team of 15• Managed equipment inventory, and lifecycle, ensuring the proper maintenance and optimal functionality of all equipment• Assembled and upgraded computers, enhancing components such as SSDs and GPUs to optimize performance for video and audio editing department needs• Troubleshooted and replaced failing components on MacOS and Windows devices, and recorded findings to create manuals for future users• Provided comprehensive support and oversight for integrated audio and video conference equipment• Implemented, operated, and supervised the functionality of printing, scanning, and faxing equipment• Adjusted videos and technical deliverables to meet client needs and increase customer satisfaction

Raleigh, North Carolina, United States

• Proactively learned and applied operational policies and adhered to State and Federal regulations governing collection practices• Provided exceptional customer service, ensuring positive customer experiences and satisfaction• Effectively navigated and operated multiple screens and programs while actively engaging with customers on phone calls• Practice confidentiality with sensitive information, ensuring the secure handling of customer data and upholding ethical standards• Thoroughly transcribed and documented all communications involving account resolutions, emphasizing attention to detail and the ability to maintain accurate records

Raleigh-Durham, North Carolina Area

• Understand and maneuver through proprietary software to monitor recorded and live inmate calls for intelligence and disciplinary purposes• Employed Microsoft Suites, such as Microsoft 365 for email communication, Microsoft Word for document creation and typing, and Microsoft Excel for organizing intelligence findings into detailed spreadsheets• Strategically prioritized caseloads by evaluating severity of risk potential and threat, ensuring focused attention on high-priority cases for timely and effective resolution• Proficiently navigated multiple screens and applications, demonstrating adaptability to new technologies and ensuring efficient utilization of digital tools

• Conducted in-depth troubleshooting of Microsoft based computers used for defensive fire control operations• Proficiently managed networks by adjusting IP addresses and configuring user routers for optimal connectivity with servers• Quickly restored communication capabilities during critical missions by diagnosing and resolving issues with Microsoft based software, ensuring minimal downtime• Troubleshooting system and network problems, diagnosed hardware and software faults• Managed and safeguarded confidential and sensitive documents throughout their lifecycle, ensuring secure handling, storage, and disposal according to security protocols• Leadership including organizing and conducting staff training and development classes for over 25• Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques

Information Technology Networking & Security

Activities and Societies: CompTIA IT Fundamentals, Network+, and Security+ ITF+ covers a range of IT topics and provides a solid grounding.

Bachelor Of Science - Bs, Digital Cinematography