*Staff management *Opening and closing multiple locations *Keeping track of the on-site money for multiple locations *Tracking customer transactions and history through multiple spreadsheets and programs*Customer Service, problem solving and and conflict resolution *Sales and general retail duties *Managing and keeping track of product inventory and deliveries

*Independent Record label focusing on musical releases for Kansas City Singer-Songwriter, Stephonne. Duties include marketing, booking, management, promotion, distribution, artist development and more.

*Keeping and continually updating employee records on Excel and company systems including keeping track of headcount and termed employees.*Correspondence between all departments and their heads to complete large, time-sensitive projects and smaller ones as well.*Purchasing all items for the location and managing its bills, petty cash and company credit account.*Planning and coordination of employee events and fundraisers and managing the sales and HR budgets accordingly for the success of these. (Holiday Parties, Appreciation Events, Community Service & Involvement)*Bringing in Vendors and various services to the employees for enrichment of the environment and convenience. (Merchants, Food, Vending, Sports Organizations)*Using phone and email to develop new and innovative relationships with local businesses for the benefit of our employees (perks, discounts and brand awareness).*Ordering, keeping inventory and stocking of all office supplies.*Monitoring our security system and enforcing all emergency and evacuation plans.*Creation and distribution of Sales Reports that deliver important sales figures, percentages and trends to influence business performance.*Email updates of all events, sales floor recognition, sales practice promotion and contests.*Expense Reporting for myself and management.*Greeting Sales interviews, vendors and office guests while performing various tasks on the computer and off.*Outside Management/Supervision of employee events.*Vendor Maintenance (repairs, revisiting product needs, deliveries, new building/account set up).*Minimal Security.*Shipments/Mail Handling (various documents/termed employee belongings/misc).*Facility Requests/Management (HVAC issues, furniture deliveries & repairs, fixing broken desks/chairs, service requests). Also includes maintaining a relationship with property management.

*Overseeing the entire operations of a brand new restaurant and its employees and making sure the best service is given.*Managing and implementing new processes and procedures to keep the business running efficiently and customers satisfied.

*Maintaining day to day customer service needs of credit card holders.*Resolving complex issues with accounts while navigating multiple systems on one screen and researching the customer’s data at the same time.*Selling innovative and useful products to card members that fit their accounts/activity and knowing the complete ins and outs of these products to paint a clear picture to customers.*Working as a team leader to resolve customer service issues caused by employees and meeting with higher level Citi managers to discuss recurring trends and solutions.*Adhering to strict federal rules/regulations, Phone time limits and the rules of the always changing financial industry.

*Speaking to a large number and variety of shareholders, investors and financial representatives on a daily basis helping to resolve conflict resolution on high priority financial requests retrieving and relaying whatever information is necessary to do this.*Making and directing phone calls to their appropriate places and looking up information to answer questions when answers were needed on the spot by using multiple computer programs and inputting data simultaneously.*Keeping files and the information within them up to date and making sure it was correct.Taking on team projects such as event coordination and attending conferences to relay information.*Extensive training in knowledge of the financial industry.Providing a high quality of customer service that is empathetic and that will do whatever is required to satisfy the customer, team and company as a whole.

*Giving tours of the campus to families, prospective students, and prospective staff*Being responsible for acute and ever changing knowledge of policies, activities, positions, school history and opportunities of the campus.*Data entry: Making sure student files were up to date and typing up student schedules and itineraries.*Always being ready to have a smile on my face and be friendly to whoever I met and be able to relay effectively and persuasively the various features and opportunities of the college all the while listening to questions and concerns.