Stephon Swaby Email & Phone Number

New York, United States

Herzogenaurach, Bavaria, DE

• Overseeing the Men's Sports Performance Department, which includes Soccer, Running, Training, Golf, Tennis, and Outdoor.
• Developed team capabilities through product knowledge and brand service standard training resulting in 5% increase in Q3 to $1,950,000 vs $1,870,000 (+$80,000 Y-O-Y) in department performance.
• Improved operation agility and sales performance by creating spreadsheets that consolidated category sales and product data, which enabled quick and easy access to key metrics for informed decision-making.
• Managed various activations such as Futbol Society and Pride event, where I coordinated staffing, zoning, setup of POS systems, and sale of merchandise.
• Organized and coordinated daily operations of the customization lab at the 5th ave flagship store including heat press, embroidery, and laser etching.
• Drove revenue by overseeing the execution of over 2000+ (+108% Y-O-Y) customization orders, ensuring accuracy and customer satisfaction including private customization events for TikTok, L'Oreal and SiriusXM.

Herzogenaurach, Bavaria, DE

Drive store’s profitability by: - Meeting or exceeding store sales and profit targets - Managing all resources within the store to provide customers with a leading shopping experience - Driving the proper execution of established policies, procedures, initiatives, and directives- Lead the recruitment, on-boarding, training, and development efforts in the.

Herzogenaurach, Bavaria, DE

• Successfully led the store’s Selling and Service pillar, which saw a 94% approval rating from over 4000 surveys procured and analyzed year-to-date, from our consumer data application, Qualtrics.
• Contributed in part to netting $1,888,136 year-to-date, which is currently beating our forecast ($873,891) by 46.5%.
• Actively supervises and coordinates the team to ensure that the customers receive a seamless checkout as well as the Creators’ Club membership program is being promoted. Currently standing at a 43% sign-up rate.
• Positively impacted the team by creating metric trackers (sales, data capture, and NPS), which led associates to take ownership of their goals

Herzogenaurach, Bavaria, DE

• Assist thousands of customers of diverse demographics in determining the most satisfactory products and services through sales technique and marketing tactics.
• Gained knowledge and experience of principles and procedures for delivering excellent customer service that includes active listening, in-depth product knowledge, persuasion, critical thinking and social awareness.
• Contributed to over $3,000,000 in sales since employment; met and exceeded standards of productivity, by promoting the sale of merchandise, prioritizing tasks, and proper time management.
• Mentored and provided consultation to new employees on tasks that are crucial to the business, such as personnel zoning, visual standards of the store, situational awareness and selling points of multiple products.

• Organized and planned daily events for over 500 guests, which included students, faculty and outside organizations.
• Accommodated at least 11 events daily, such as award ceremonies, weekly fraternity meetings, charitable clubs, information sessions (TEDx talk), etc.
• Assessed and evaluate design structures for various event spaces in order to make decisions on relocating, or modifying the designs.
• Consulted with supervisors and management on different processes that have been proven efficient in cutting room orientation time for events.
• Provided services for events, such as catering, displays, and also needed supplies at short notice.