Stephanie Hall Email & Phone Number

New York, United States

Brooklyn, New York, United States

As Office Manager:-Procure all supplies and maintain par stock for main office-Coordinate building security access and maintain tenant and visitor database-Generate leases for residential properties -Schedule all maintenance requests, emergency repairs and inspections on all properties-Record bank deposits and entries to the tenant ledger in Appfolio-Perform inquiries on NYC DOB database to close open permits or correct violations-Light IT support when needed - printers, network issues, phone issues, etc. As Executive Assistant:-Operate as point of contact at main office for all needs of the Principal of the company-Reconcile multiple bank accounts and investment accounts on a monthly basis-Heavy calendar booking and travel coordination-Acts as assistant to personal matters for the Principal-Maintains all records of corporations, investments and trusts-Performs special tasks when needed

Jamaica, New York, United States

Solely responsible for Gold Coin’s social media presences from ideation, execution and tracking on multiple platforms, including: Facebook, Instagram, LinkedIn.Worked with owner/operator to set priorities.Wrote all copy.Designed the graphics and layout of each postGrew followers from 0 to 500 in one year with organic posts in a niche market.Provided personable and timely customer service via phone, Facebook and email. Showroom receptionist responsible for professionally greeting customers and guests.Delivered customer sales inquiries to the appropriate sales team member.

Greater New York City Area

Coordinated and scheduled executive team calendars and prepared meeting materials. Developed, maintained and presented weekly progress reports on multiple company projects.Created a workbook and processes to track assignments, open tasks and deadlines for project team. Worked with partner development companies to track and maintain payments to vendors. Maintained expense accounts, coordinated travel and performed other executive support functions.

Greater Memphis Area

Processed bond buys/sells and maintained client portfolios for a bond trading firm. Entered bond accounting buys and sells after confirmation by the sales team. Downloaded Bloomberg data and input security masters into company database. Maintained portfolio transactions via V-Port and updated monthly profit-and-loss statements.Archived all month-end data and performed quality control checks on all documents. Handled all incoming payments for bond accounting invoices and reconciled customer accounts.

Brooklyn, Ny

Managed daily operations at second location of upscale, fast casual restaurant in Brooklyn, NY.Ordered all office supplies, paper goods, and any items needed to adequately serve customers. Prepared and disseminated schedules, payroll and internal memos to a team of 10 employees. Maintained exceptionally high standards of cleanliness to adhere to NYC DOHMH guidelines. Provided exceptional customer service to a growing customer base and resolve all issues/complaints.Resolved all issues with Clover POS, printers and other accessories related to printing tickets.

Brooklyn, Ny

Provided exceptional and friendly customer service at an upscale Italian market and deli. Ordered all paper goods and cleaning supplies. Adhered to NYC Health Department guidelines and ensured that the store passed each inspection. Helped with scheduling, catering orders, cleaning/sanitizing reports, reconciled the till, and trained new employees. Developed events and promotions to guarantee customer frequency and increase sales storewide. Researched products to increase sales knowledge and improve upon personal skills as an employee.

New York, Ny

Maintained supply stock of both paper goods and OSHA safety supplies for both main office and all job sites across the Five Boroughs. Supervised a team of 4 messengers and coordinated deliveries internally and with outside messenger service. Provided technical support of all printers, binding equipment and postage machines. Reproduced blueprints using Oce printer/scanner combo and assembled bid proposal books for potential clients. Created and utilized a par stock inventory system for 5+ site offices. Cut expenditures on office supplies by 25% by negotiating fixed prices and obtaining new vendors. Covered reception, reconciled petty cash and ordered catering for meetings when required.

New York, Ny

Input invoices and generated checks using the Maxwell and Textura accounting systems. Created, issued and tracked all change orders and purchase orders issued for projects.Developed archiving system for all AP/AR items from 2008 to 2011.Provided technical support for subcontractors using the Textura requisition and payment system. Assisted Project Managers in creating change orders and submittal packages.

New York, Ny

Processed digital documents received from subcontractors, general contractors and architects for reproduction in a multiple formats using proprietary software. Uploaded, labeled and organized sets of plans and specifications in an online planroom for client viewing and distribution. Provided technical support for clients and conducted online tutorial sessions. Ordered office supplies and assisted with rolling, folding and shipping orders when necessary.

Greater New York City Area

Directed day-to-day operations at NYC branch of an architectural reprographics firm. Scanned, printed, and shipped 250+ packages of blueprints and specifications on a daily basis. Provided technical support for all clients utilizing the virtual planroom. Managed a team of 7 people and maintained quality and efficiency goals. Procured all office supplies, all large format paper for plotters and had equipment serviced on a regular schedule. Operated Oce TDS400 scanners and plotters and created print jobs using Oce Reprodesk and Adobe Acrobat. Reconciled each day’s manifest with FedEx/DHL/UPS to ensure all packages were delivered correctly.

Greater Memphis Area

Supervised a team of 5 people who processed a variety of file types including PDF, PLT, CAD, TIFF, DWF and LDF. Utilized software from the Oce library such as Reprodesk 1.63 and Publisher on a daily basis. Performed data entry on each drawing/specification using proprietary software. Carried out many customer service duties as well, such as verifying line weights and pen settings, coordinating printing preferences tailored to each client, and obtaining files from numerous sources like FTP, WWW, and e-mail.

Greater Memphis Area

Processed orders for an architectural reproduction and shipping company. Assisted clients with ordering jobs through our website, as well as creating and maintaining online plan rooms. Duties included, but not limited to: posting sets of plans to the web, setting up trade sets, and placing orders through our internet portal. Printed specifications that are sent with each set of plans and ensured they are reproduced, collated and bound to customer specifications. Packaged and shipped orders using FedEx Powership software, as well as Neopost Shipping Solutions.

Greater Memphis Area

Assisted end users of major brand PC's with hardware/software support and configuration. Included: peer-to-peer network installation and preventive maintenance, complete re-installation of the OS, configuration of PC hardware and accompanying drivers, and troubleshooting various hardware and software issues. Very skilled in the installation and custom configuration of all Microsoft Windows platforms including 95/98/ME/NT/2000/XP. Required to meet stringent metrics, such as Average Handle Time (AHT) and First Time Resolution (FTR), while maintaining a high level of customer service and satisfaction. Recipient of Employee of the Month award for November 2000 and March 2002, Customer Appreciation Certificate in August 2000, as well as being named a Customer Advocate in 3rd Quarter, 2001.

Certificate Of Completion, Restaurant/Food Services Management

High School

Activities and Societies: Chorus, Volleyball