A niche market retail environment, serving fans of professional and collegiate sports. We provide a deep selection of officially licensed apparel and sundries for all sports. Responsibilities covered customer sales and service, an ability to converse knowledgeably with customers of all sports, open/close store, reconcile daily tills. Merchandise to keep in front of current trends in all areas of Licensed Sports apparel, caps and novelty items. Daily upkeep of store and maintain/improve appearance of trending sports displays.

Asked to return to assist in taking the store through court ordered bankruptcy liquidation. Responsibilities included sales, customer service, open and close store, stock team management. Was part of a team overseeing final shutdown and cleanup as location was turned back to mall management in excellent condition.Duties included:• Sales, customer service and issue resolution, sales coaching• Receive and determine priorities of product movement to sales floor.• Merchandise placement on sales floor to maintain Corporate standards as we transitioned through the liquidation process.• Manage staff on sales floor to provide quality customer service to an increasingly diverse customer demographic.• Update and maintain liquidation event signage changes throughout the sell-down process. Ensure everything in store was tagged with court approved signage.Special skills included XStore as POS, UPS Shipping Manager, frequent use of digital camera to document store displays and for special event documentation. Company intranet network and email.

Sales, Customer Service and education, visual merchandising, managing merchandise flow from receiving to placement on sales floor, floor sets and merchandise replenishment. These were all responsibilities that required independent initiative and little to no direct supervision.Responsibilities included:• Re-merchandise Sales Floor displays due to product sell through• Train new staff in proper freight receiving/processing of soft lines goods• Update mannequin displays as needed• Floor fixture placement to maximize merchandise exposure• Point of Sale add on merchandise displays• Co-ordinate with department manager(s) to create timeline for flow of product to sales floorSpecial skills included inventory look up and management systems, accessed via IPod network, to facilitate Customer Service, as well as price ticket printing. Use of company intranet and "Cabela's University" for ongoing product education.

Various positions and responsibilities allowed me to learn the ins and outs of successful merchandise flow and placement in a specialized retail setting, as well as labor management. Responsibilities included opening and closing of store, daily banking duties, sales, sales training and motivation, Customer Service issue resolution, associate training and coaching, as well as meeting facilitation. Responsible for planning in store events and the logistics involved.Stock/Backroom Lead:• Receive/process all incoming merchandise/steam all apparel and place in racks• Process all accessories to floor ready status, removing excess wrapping/assembling where needed• Process customer/catalog/damaged/defective goods returns using established procedures.• Handle vendor returns and call backs.• Prepare customer shipments from other locationsSales Associate:• Provide legendary customer service to every customer• Suggest add-on sales and complementary items and assist in fitting rooms• Inform customers of promos and special events• Ring up sales and create point of sale opportunities.• Offer opportunity for company credit card when prompted, explaining benefits/rewards of cardSales Lead:• Train new associates• Open/close store and manage bank deposits• Coach to provide legendary customer service & coach in the moment as needed on sales floor• Stay current with hourly sales and labor costs/staff management• Lead store meetings and training sessions, plan events, personal shops & fashion showsAssistant Store Manager• All duties of Store manager in their absence• Open/close/reconcile registers & deposits• Implement corporate directives, contests, sales initiatives & recognitions• Assist in associate hiring and preparation of written performance reviews• Ensure back room processes are being followed.• Oversee building maintenance & make sure inspections are current•Train and coach to Credit Card sales offers.Systems: Tradewinds, Ecometry, CWC Intranet.

Work with customers and ad reps to design newspaper advertisements, provide layouts and publish supplemental newspaper advertising for suburban newspaper. Also worked with smaller community newspapers to print their product in our location. Key partner in team to transition newspaper from traditional board layout/paste-up to total digital pre-press production. Emphasis was on time management and job flow skills in tight deadline situations. • Responsible for design and execution of annual "Progress" community business supplement.• Design and execute weekly Real Estate feature pages• Design and execute annual Holiday supplement(s)Progams/skills used included Adobe Photoshop, Quark XPress, Adobe Acrobat, digital camera.

Diverse range of duties included responsibility for timely merchandise returns to vendor to ensure prompt store credit, as part of asset management and protection; balancing daily store cash receipts and preparing daily bank deposits, as well as placing on hand cash orders. Assisted Loss Prevention in investigations of cash discrepancies of daily receipts. As a key holder, responsible for opening and closing of store, preparing for daily business, personnel and staffing issues, dealing with outside vendors and handling Customer Relations issues.Responsibilities and job positions included:• Receiving/Freight Team member• Vendor Chargeback Associate, for returns and company chargebacks to vendors of broken and defective merchandise• Switchboard/Customer Service • Cash Office Associate responsible for counting the daily receipts of the store, preparing deposits, making sure there was enough cash on hand for daily operations, and assisting Loss Prevention in potential theft investigations, both internal and external.• Gold Key/Sales lead responsible for opening/closing store, supervise staff and maintain correct staffing levels to best serve customers.

Advertising Design, Pre-Presss art studio, in tandem with a large local printing company. Responsible for sales, ad design and preparation of artwork for printing. Projects ranged from full page newspaper ads and weekly multi page circulars to large merchandise order guides for major clients. Projects included informational brochures and training books, technical drawing for manuals and original designs for one of a kind projects.• Built art studio from a one person art production service to a complete graphic arts pre-press service studio• Tripled major account base, plus added several smaller accounts• Developed new technique and process for fake 4 color print ads. These standards were adopted by the area printing industry• Hired and trained new employees to serve the expanded client needs

National automotive aftermarket supply company, with over 3500 corporate and franchise stores. Responsibilities included preparing newspaper and specialty advertising for publication in daily newspapers, to be placed nationally. Prepare supporting printed materials for corporate wholesale and franchise store owners. These included safety manuals, how to guides, company updates, merchandise catalogs and newspaper insert supplements. Responsibilities included pre-press preparation of printed materials, from sizing and ordering prints of all corporate stock artwork to typesetting preparation.