AeroLeads people directory · profile
Stephanie Shepard Email & Phone Number
Global Customer Care Senior Manager
at
Alight Solutions
1 work email found
@alight.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Customer Care Senior Manager
Location
Huntersville, North Carolina, United States
Company size
Who is Stephanie Shepard? Overview
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Quick answer
Stephanie Shepard is listed as Global Customer Care Senior Manager at Alight Solutions, a company with 10711 employees, based in Huntersville, North Carolina, United States. AeroLeads shows a work email signal at alight.com and a matched LinkedIn profile for Stephanie Shepard.
Stephanie Shepard previously worked as Senior Manager Global Customer Care at Alight Solutions and HRFS Senior Consultant- Customer Experience at Alight Solutions. Stephanie Shepard holds Ba, English from Purdue University.
Company email context
Email format at Alight Solutions
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{first}.{last}@alight.com
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AeroLeads found 1 current-domain work email signal for Stephanie Shepard. Compare company email patterns before reaching out.
Profile bio
About Stephanie Shepard
Customer Experience Consultant with 23+ years of experience in process improvement, customer care center management, changemanagement, benefits management, payroll processes, pension administration and human resource functions. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees and clients across all levels of an organization. Proficient with Microsoft Office suite, case management systems and various recordkeeping systems. Six Sigma Green Belt Certified.
Listed skills include Performance Management, Employee Benefits, Benefits Administration, Human Resources, and 32 others.
Current workplace
Stephanie Shepard's current company
Company context helps verify the profile and gives searchers a useful next step.
Alight Solutions
8 roles
Stephanie Shepard work experience
A career timeline built from the work history available for this profile.
Senior Manager Global Customer Care
Current- Main point of contact for aligned clients & responsible for delivering efficient and effective global service center operational metrics, client reporting, training, coaching and process improvements.
- Seamlessly work with a global team of colleagues focused on customer care risk mitigation, client delivery and overall client satisfaction
- Manages service center projects of significant size and complexity from beginning to end and provides expertise to client
- Accountable for customer service/experience and continuous improvement opportunities
- Support new call center implementations and drive existing change orders
- Develop knowledge/content management strategy with accountability for customer service desktop tools
Dec 2019 - Present
Hrfs Senior Consultant- Customer Experience
Accountable for multiple client relationship management, operations management and project management as it relates to customer experience initiatives and escalations. Overall responsibilities span people, processes and technology to successfully deliver client services with a focus on the end to end customer experience while also working towards Alight’s.
Jun 2014 - Nov 2019
Client Manager
Responsible for delivering efficient and effective call center operations for specific clients. Partners with customer service Team Manager to deliver service in accordance with contractual agreements. Primary client/domain contact and liaison with the customer service team for client related events. Subject matter expertise on client plans/services and.
Oct 2011 - May 2014
Team Manager
Responsible for a variety of management functions ensuring the smooth operation of a call center that supports a high volume of calls from Benefits Administration client participants. Manages a team that consists of 15 to 20 members. Performs HR functions. Supervises, coaches, and mentors staff. Meets with staff on a one-on-one basis. Develops and executes.
Mar 2011 - Oct 2011
Discovery Consultant
Subject matter champion and leader on new client engagements. Gathered Health & Welfare requirements for new client and ongoing implementations. Created client processing guides, including process flows, while utilizing process management best practices. Worked with Process Management to provide insight on overall best practices and process management..
Feb 2010 - Feb 2011
Hr Operations Project Senior Associate
Coordinated the successful completion of HR operations projects related to Employee Relations. Developed tools, templates, and overall project architecture to drive project delivery and implementation. Analyzed HR policies, procedures and programs and made recommendations for modifications or improvements in order to be responsible to the firm’s goals and.
Mar 2007 - Dec 2008
Benefit Operation Manager/Compliance Consultant
Identified, planed, and managed process improvement projects to improve processing performance. Identified potential issues, gathered relevant information, and worked with client/third parties to resolve issues that arose after requirements definition period was signed off for clients in ongoing delivery. Conducted training to the ongoing team; oversaw and.
Mar 1999 - Feb 2007
Team & coworkers
Colleagues at Alight Solutions
Other employees you can reach at alight.com. View company contacts for 10711 employees →
AD
Allison Desanto, Pmp
Colleague at Alight SolutionsGreater Orlando, United States
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AO
Aaliyah Orr
Colleague at Alight SolutionsPinson, Alabama, United States, United States
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KL
Karen Lynn
Colleague at Alight SolutionsTabor City, North Carolina, United States, United States
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ES
Eduardo Sousa
Colleague at Alight SolutionsUnited States, United States
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CC
Christopher C Lilman
Colleague at Alight SolutionsUnited States, United States
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EH
Erik Harper
Colleague at Alight SolutionsAtlanta Metropolitan Area, United States
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AS
Arjun Suresh
Colleague at Alight SolutionsKerala, India, India
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XT
Xeng Thao
Colleague at Alight SolutionsIrving, Texas, United States, United States
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NS
Nikia Sneed
Colleague at Alight SolutionsKaty, Texas, United States, United States
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JN
Jody Noonan
Colleague at Alight SolutionsUnited States, United States
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Allison Desanto, Pmp
Colleague at Alight SolutionsGreater Orlando, United States
View →
AO
Aaliyah Orr
Colleague at Alight SolutionsPinson, Alabama, United States, United States
View →
KL
Karen Lynn
Colleague at Alight SolutionsTabor City, North Carolina, United States, United States
View →
ES
Eduardo Sousa
Colleague at Alight SolutionsUnited States, United States
View →
CC
Christopher C Lilman
Colleague at Alight SolutionsUnited States, United States
View →
EH
Erik Harper
Colleague at Alight SolutionsAtlanta Metropolitan Area, United States
View →
AS
Arjun Suresh
Colleague at Alight SolutionsKerala, India, India
View →
XT
Xeng Thao
Colleague at Alight SolutionsIrving, Texas, United States, United States
View →
NS
Nikia Sneed
Colleague at Alight SolutionsKaty, Texas, United States, United States
View →
JN
Jody Noonan
Colleague at Alight SolutionsUnited States, United States
View →
2 education records
Stephanie Shepard education
Ba, English
Purdue University
Bachelor Of Arts (Ba), English Language And Literature, General
Purdue University
FAQ
Frequently asked questions about Stephanie Shepard
Quick answers generated from the profile data available on this page.
What company does Stephanie Shepard work for?
Stephanie Shepard works for Alight Solutions.
What is Stephanie Shepard's role at Alight Solutions?
Stephanie Shepard is listed as Global Customer Care Senior Manager at Alight Solutions.
What is Stephanie Shepard's email address?
AeroLeads has found 1 work email signal at @alight.com for Stephanie Shepard at Alight Solutions.
Where is Stephanie Shepard based?
Stephanie Shepard is based in Huntersville, North Carolina, United States while working with Alight Solutions.
What companies has Stephanie Shepard worked for?
Stephanie Shepard has worked for Alight Solutions, Aon Hewitt, Grant Thornton Llp, and Hewitt Associates.
Who are Stephanie Shepard's colleagues at Alight Solutions?
Stephanie Shepard's colleagues at Alight Solutions include Allison Desanto, Pmp, Aaliyah Orr, Karen Lynn, Eduardo Sousa, and Christopher C Lilman.
How can I contact Stephanie Shepard?
You can use AeroLeads to view verified contact signals for Stephanie Shepard at Alight Solutions, including work email, phone, and LinkedIn data when available.
What schools did Stephanie Shepard attend?
Stephanie Shepard holds Ba, English from Purdue University.
What skills is Stephanie Shepard known for?
Stephanie Shepard is listed with skills including Performance Management, Employee Benefits, Benefits Administration, Human Resources, Vendor Management, Training, Outsourcing, and Process Improvement.
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