Remote Support Engineer
CurrentDelivering white-glove technical support, administrative, and security services to a large customer base in a fast-paced MSP environment. Helped raise security awareness, create an internal blue team, and implement new or existing processes to better respond to security incidents. Improved standards and understanding of internal knowledge base structure, features, and processes improvement, borrowing heavily from ITIL knowledge management principles. Bulk of administrative work involves M365, server, endpoint, and email administration. Leveraging ConnectWise, Addigy, Kaseya, Immy.bot, and other MSP oriented software to deliver service.