• Product Owner on two engineering teams covering multiple software products• Develop user stories and manage backlog for both a Kanban team and a Scrum team• Serving as requirements analyst on a system modernization effort: As Is - Must Include - Should Include Requirements Matrix • User Journey flow charts • User Stories• Mentor a junior analyst by introducing different methods of analyzing and documenting existing systems to support the end of onboarding UX and Architecture resources for a system modernization• Assisted in JIRA ticket reformation set up after Engineering reorganization

Crossroad Modernization• Developed and executed quantitative and qualitative user studies to support best choices for feature development and placement on the roadmap/backlog: data analysis, surveys, field side-by-sides and interviews• Generated near term roadmaps for our effort by creating detailed incremental MVP work breakdowns input to DEV and QA for estimation. We didn’t miss a published rollout date while I was charged with roadmap development• Acted as Product Owner developing user stories, backlog, and sprint plans• Acted as Scrum Master responsible for scheduling and facilitating Scrum ceremonies• Developed flat and interactive wireframes using Balsamiq Cloud• Daily support to DEV and QA, story clarifications, bug reviews, acceptance on implementation deviations, etc.

University of Florida - Masters studies in Geographic Information Systems (GIS)

CRM: Product Owner for proprietary CRM system• Expert on Enterprise Client System (ECS), a centralized customer data system that integrates with on and off premise data for 10 transaction systems.• Two product analysts reporting to me in this role. TurboApps Mobile: Product Manager on the design and implementation of multi-platform TPS• Four PM/analysts reporting to me.• Overseeing the artistic and functional direction of the TurboApps Term Life Insurance Application and Independent Business Application products in production, in both the United States and Canada.• Presented monthly project reports to CEO and Program Group Managers.

Project Manager for 2 projects in the “Secure Drivers License (Real ID)” program: Data management System (DMS) workflow system, and Electronic Document Imaging System (EDIS) imaging system. • Product scope included converting paper-based processes to paperless; installation and configuration of the off-the-shelf imaging system; and integration of the two systems. • Oversaw deployment of scan and workflow processes to headquarters and sixty-four customer service centers; deployment included coordinating installation of hardware and software, and training of five hundred end users. • Approve or specifically request all DMS and EDIS project spending with a combined projects budget of approximately five million dollars.• Created complete new product test phase framework for the agency. The agency had not tested a new product in approximately seven years. This framework has been adopted by the agency for all large projects.

Release manager of ESD software that included content for up to five independently managed products. Both the project and release management process include cross-departmental cooperation from the following teams: IT, quality assurance, TurboApps and CallAtlanta software product analysts, and any and all business units impacted by a respective release.Project Manager for all IT operations development projects with intense focus on aligning Primerica, Information Technology Department standards, guidelines, processes and procedures with Citigroup Information Technology Management Policy (CITMP) after acquisition by Citi.• Project Manager, author, editor, web and content designer, publisher, and documentation administrator to the Functional Advisory Committee (CIO and direct reports) for the Citigroup Information Technology Management Policy (CITMP) implementation initiative.• This position required extensive process analysis and process redesign and included several application based implementations to support IT governance to align with CITMP• I received an award trip, an annual incentive “bonus”, the company offering one or two trips to each department to honor chosen employees. The leadership cited my attitude as significantly contributing to the successful change in IT governance culture.