Stephanie Teh Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

• Implement and manage retail operations in Victoria for Books & Gifts Direct, Australia’s largest wholesale book distributor.
• Develop relationships with shopping centre and real estate management, using existing contact networks.
• Negotiate leases on shops and mall leasing sites.
• Store concept and design
• Manage resources and logistics for all Victorian sites from conception to close.
• Drive the retail sector of the company and set new standards for sales, display and staff training.

Dandenong Plaza, Parkmore, Waverly Gardens Shopping Centres

• Owned and developed four discount bookshops in southeast Victoria over two years, with supporting casual mall leasing. Aspects of small-business bookshop management included:
• Money management, budgeting, P/L, KPIs and sales targets.
• Building new relationships with shopping centre management, publishers, wholesalers and local sales representatives.
• Stock purchase and managing a catalogue of desirable products.
• Staff HR, recruitment, training and development.
• Day to day administration, bookkeeping and business accounting.

Chadstone, Dandenong, Harbourtown, Moonee Ponds, Prahran, Spencer Street VIC

• Over a two-year period as a commission contractor, opened and operated eight bookshops across Victoria.
• Full-time area management of six stores including flagship stores at Chadstone and South Wharf DFO (running synchronously).
• Employ, train and manage a 25+ sales team across multiple locations through my own retail management company.
• Autonomy to manage large volumes of stock deliveries, merchandising, store planning.
• Implement and develop KPIs and sales targets
• Stock transfer across various locations according to customer demand.

Keilor Road

 Book selling and customer service Staff management and rostering Stock control, deliveries and display Order enquiries Money handling and reconciliation  Local advertising

QUT Gardens Point/ Kelvin Grove

 General administration for the Arts Precinct, database management, account maintenance  Box office ticket sales, money handling and reconciliation, general box office duties AV maintenance, artist liaison and supervision during exhibitions Assist customers with event enquiries, ushering and general customer service

Brisbane QLD

 Day to day orchestral operations and administration Performance, rehearsal and audition management First contact for orchestra members  Close work with orchestra library, production and artistic departments Event enquiries and reception Liaison with visiting artists and conductors, organising travel arrangements

Postgraduate Diploma In Arts, Editing And Publishing, First Class Honours

Internship with Penguin Group Australia.

Bachelor Of Creative Industries (Interdisciplinary), Creative & Professional Writing, Journalism, Music & Sound Studies, Disctinction