Implement and manage retail operations in Victoria for Books & Gifts Direct, Australia’s largest wholesale book distributor.• Develop relationships with shopping centre and real estate management, using existing contact networks.• Negotiate leases on shops and mall leasing sites.• Store concept and design • Manage resources and logistics for all Victorian sites from conception to close.• Drive the retail sector of the company and set new standards for sales, display and staff training.• Plan yearly calendar to maximise profit and sales potential.• Stock control: stock-take, ordering, deliveries and setting price-point for retail stock.• Assist with catalogue purchasing in line with customer demand.• Employ, train and manage a 20+ sales team across multiple locations.• Implement thorough reporting procedures for head office on sales and store performance.• Promote the wholesaling sector of the business by boosting relationships with schools and large buyers.• Work on site as a floor manager at various locations.• Manage online sales, customer relations and hands on packaging.Locations: Melbourne Central, Highpoint, Chadstone, Knox City, Southland, Fountain Gate, Northland, Watergardens, Moonee Ponds Central, Epping Plaza, Plenty Valley, Airport West, Broadmeadows, Brimbank, Frankston, DFO Moorabbin.

Owned and developed four discount bookshops in southeast Victoria over two years, with supporting casual mall leasing. Aspects of small-business bookshop management included:• Money management, budgeting, P/L, KPIs and sales targets.• Building new relationships with shopping centre management, publishers, wholesalers and local sales representatives.• Stock purchase and managing a catalogue of desirable products.• Staff HR, recruitment, training and development.• Day to day administration, bookkeeping and business accounting.• Working full-time as an on-site manager at various locations.

Over a two-year period as a commission contractor, opened and operated eight bookshops across Victoria.• Full-time area management of six stores including flagship stores at Chadstone and South Wharf DFO (running synchronously).• Employ, train and manage a 25+ sales team across multiple locations through my own retail management company.• Autonomy to manage large volumes of stock deliveries, merchandising, store planning.• Implement and develop KPIs and sales targets• Stock transfer across various locations according to customer demand.• Organise supporting casual mall leasing during Christmas and holiday periods.• Implement thorough administration procedures to ensure accurate and timely reporting to head office.• Money management, reconciliation and banking

 Book selling and customer service Staff management and rostering Stock control, deliveries and display Order enquiries Money handling and reconciliation  Local advertising

 General administration for the Arts Precinct, database management, account maintenance  Box office ticket sales, money handling and reconciliation, general box office duties AV maintenance, artist liaison and supervision during exhibitions Assist customers with event enquiries, ushering and general customer service

 Day to day orchestral operations and administration Performance, rehearsal and audition management First contact for orchestra members  Close work with orchestra library, production and artistic departments Event enquiries and reception Liaison with visiting artists and conductors, organising travel arrangements