Steph V. Email & Phone Number

United States

Florida, United States

+ Worked to solve various design and usability based problems within fintech for platforms such as Chib and Solidify (international money transfers services), Héroe, Coru, Creze (e-commerce platforms), Wedder (task management system), bot systems (WhatsApp for Chib), and others. + Presented design solutions and product updates to business stakeholders and iterated based on user and client feedback. Negotiated with clients in both SCRUM team and one-on-one settings to discuss product scope and rollout. + Designed wireframes, UX, UI, microinteractions, system design, interaction designs, and final prototypes for end-to-end product rollouts for web and mobile apps, websites, bots, and email and messaging design.+ Conducted user research using various methods such as competitive analysis, user interviews, and user journey testing.

+ Evaluated credit histories and customer reports for loan applications. + Collected data from clients such as assets, salaries, debts, and employment history. + Researched and corrected mistakes in applications for clients.+ Assisted clients with inquiries and challenges.

Volunteer, researcher & designer for Lawnscapes, an app that provides lawn care services to clients.

Volunteer, designed and conducted research for Study Buddy, an app that combines gaming and studying.

+ Handled and solved all customer queries and complaints.+ Processed policy changes and payments, data entry, and claim reporting.+ Ensured the accuracy of customer data. + Provided support for property and casual policy holders.

Volunteer

+ Educated and informed children and adults on literacy importance and assisted with inquiries.+ Helped students and visitors find proper reading materials.+ Collected, stacked, weeded, and shelved books, CDs, and magazines, and organized general areas. + Assisted visitors with computer, printer, or other technical issues.

Volunteer

+ Assisted disabled visitors with varying needs and conducted equine and speech therapy. + Helped educate and inform visitors on wildlife, environmentalism, and animal care.+ Built wheelchair-friendly horse mounting ramps from scratch, cared for a wide range of animals from emus to horses to chickens via feeding, grooming, and herding practices.+ Practiced public speaking skills by giving tour guides to large audiences ranging from children to adults.+ Led and mentored new volunteers.

Bachelor Of Science - Psychology, Applied Behavioral Analysis

Psychology major with a focus in behavioral analysis. Digital Arts & Sciences minor with a focus in HCI.

Associate Of Arts - Aa, Focus In Neuroscience

Graduated from Broward College with an AA degree and unweighted/weighted GPA of 3.7/4.7 at 18, having received a full ride scholarship.