Stephanie Velasco Email & Phone Number

Miami, Florida, United States

▪ Assist clients with all banking needs. ▪ Provide information to clients or prospects by phone or in person. ▪ Meet with prospective clients.▪ Prepare documents with potential customers. ▪ Prepare clients information for Income Tax Returns and draft reference letters. ▪ Monitor client account activity.

Cali, Valle Del Cauca, Colombia

▪ Ensured a safe, secure, and well-maintained facility that met environmental, health, and security standards▪ In charge of administrative staff by recruiting, selecting, orienting, and training employees▪ Supervised clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees when necessary ▪ Organized company events ▪ Set policies and procedures for training, coaching, counseling, and career development for staff▪ Developed and implemented policies and procedures to improve operations and function of family office ▪ Liaison between companies’ different departments

Bogota, Colombia

▪ Developed design, menu and branding ▪ Created text and design for the restaurant’s website ▪ Licensed and distributed unique products placing them in key health stores in Bogota ▪ Managed Instagram and Facebook profiles achieving organic growth in both platforms▪ Gave guidance, determined accountability and monitored employee’s tasks▪ Kept Vermet’s mission and goals in check ▪ Work with partners to review and commit to top quality products and service▪ Evaluated and oversaw all business expansion opportunities▪ Approved all new position descriptions, new hires, promotions and any disciplinary action▪ Reviewed and approved career roadmaps and compensation plans for staff▪ Managed strategic vendor relations focusing on best pricing basis and unique offerings▪ Developed market positioning, messaging and annual marketing plan▪ Developed alliances with third parties, including health stores and gyms▪ Represented Vermet in vendor meetings, events and in house food tastings ▪ Created key liaisons with the press and influencers to generate buzz▪ Handled escalated client anger

▪ Developed and implemented action plans combining activities and execution programs for new clients▪ Managed ongoing social media projects working in collaboration with teams across practices within the company▪ Worked with both in‐house tools and vendors for monitoring, tabulating and analyzing social media metrics▪ Executed social media advertising campaigns to boost fan growth and engagement ▪ Managed day‐to‐day media relations of several accounts, including Mexico City’s Tourism Promotion and JW Marriott Miami Hotel▪ Assisted in the planning and execution of events while always searching for opportunities with strategic partners ▪ Prepared clippings, monthly reports and collateral

• Manage the Cancun Convention and Visitors Bureau Facebook Fan page and Twitter Profile, including reporting Key Performance Indicators monthly • Manage the Dominican Republic Ministry of Tourism Facebook Fan page and Twitter Profile, including reporting Key Performance Indicators monthly • Participate in the development of strategic proposals that incorporate Digital and Social Media solutions as means of engaging the client’s target audience and reaching their objectives, for example: Palace Resorts Set up for Success plan and recommendations• Coordinate 2-3 media press trips a month• Plan, facilitate and execute PR strategies for international and local travel and tourism clients• Serve as the liaison between agency staff, clients and the media• Produce and update end-of-month reports, media analysis and ad equivalencies for clients• Carry out follow-up work as required by media contacts or clients• Current & past clients: MITUR, Excellence Group, Cancun CVB, Aeromexico, One Bal Harbour, Panama Tourism Authority and Palace Resorts

• Developed business plan for a website that involves selling products according to personality traits• Managed the marketing research for this startup company• Conducted meetings with potential investors

• Developed and maintained relationships with new, as well as existing customers, through strong interpersonal skills• Performed merchandising tasks such as processing orders, inventory control and cashier management• Provided exceptional service to customers by responding to inquiries and recommending sales