Chicken Farmers of Ontario (CFO) provides innovative and entrepreneurial leadership to the supply management system and represents more than 1,300 family-run farms that collectively ensure Ontario consumers enjoy a reliable supply of safe, healthy, high quality, Ontario-grown chicken.

Worked with a team of professionals in a contact centre to provide technical advice and advisory services on a wide range of farm, agri-business and rural business inquiries.• Responded to inbound inquiries via telephone and email for general agricultural technical and business information.• Provided interpretive feedback to clients on funding opportunities, legislation and agricultural related regulations.• Worked with the AICC team to gather and store information for easy access to create an intelligence information bank.

Responsible for a variety of office management duties such as scheduling, producing reports and creating job quotes. Managed customer relations and provided administrative support to the sales team.• Oversaw employee timesheets and payroll, coded receipts, reconciled credit purchases and entered proper account information into QuickBooks.• Managed fleet for general maintenance, licensing and annual inspections.• Maintained a CRM Database; created reports, ensured data was accurate and complete.• Organized and attended trade shows, created advertisements, managed & created all advertising for campaigns for both printed publications and online.

Responsible for receiving and entering customer orders in a fast-paced office. Responded to customer orders placed over the phone and by email on a daily basis, ensuring prompt responses to time-sensitive inquiries. Ensured that all customer interactions were of the highest level of service. • Worked as part of a Customer Service team to support nearly 1,000 customers across Canada.• Managed product documentation to support customers’ Food Safety initiatives.• Coordinated customer order shipment logistics with warehouse staff to ensure timely deliveries.• Ordered and maintained office supplies.• Worker Representative for the Health & Safety Committee & conducted monthly safety checks

Performed a variety of administrative tasks, including contract preparation, management of correspondence and an electronic filing system.• Project lead for Québec audit certification contract with more than 200 Francophone clients.• Managed scheduling of on farm food safety audits for clients located across Eastern Canada.• Prepared client reports, maintained client files, compiled relevant documents, and entered information into an internal database, confirming the inclusion of important and correct information.• Created project proposals and received payments for audit services.

Provided administrative support duties for the Board of Directors. Responsible for the preparation of financial reports, and maintaining a customer database. Performed a host of duties including event planning including organizing meetings, booking hotels, planning meals, managing guest lists and coordination of guest speakers.• Managed the GLF Members website, updated content and member accessibility.• Was editor and layout artist for the Gay Lea Gazette quarterly newsletter.• Managed and coordinated Gay Lea Foods member request for product donations and orders and implemented a new ordering system which increased order accuracy to more than 98% accurate. • Reconciled monthly accounting tasks.

Successfully organized all logistical requirements and personnel to perform more than 3,000 equipment installations across Ontario while adhering to strict contractual requirements to meet target deadlines. Provided administrative support to the President and General Manager. • Responsible for preparation of sales and status reports. • Oversaw all operations and administration for a start-up business, managing many aspects of development, from vendor selection to office supply and equipment orders. Established an efficient and accessible organization and filing system.• Performed on farm equipment diagnostics and equipment user training sessions.• Created and maintained a product catalogue and price lists.

Responsible for coordinating the official health testing of dairy bulls to qualify them for entrance from farm into the bull stud facility. Liaised with CIFA to ensure that appropriate health test were conducted on more than 300 dairy bulls to qualify their semen for export to various countries.• Developed a filing system to track dairy bull herd health testing.• Coordinated; business travel, company events, meetings, social functions and trade shows.• Ordered office supplies and managed business machines.