Stephanie Virtusio Email & Phone Number

Budgets & Strategy: Establishes sell-in and sell-out budgets per month and per External boutique for each fiscal year. Establishes monthly and quarterly LE budgets. Reviews and verifies sell-in product mix budgets in coordination with Marketing Department. Establishes and implements External boutique strategy.Client Relations Management:Develops and implement tools and actions with external partners focusing on client data collection to increase their Sell out.Customer Service:Provide first response support for Customer Service related issues. Manage partner communication, facilitate response to end client and cultivate an effective partnership between Richemont Technical Center, Jewellery Workshop and the partners.Marketing:Works closely with Marketing Department to forecast and allocate products to External boutiques. Ensure that External boutiques are well-informed of product availability, price increases, discontinued products, launches and product news. Monitor and push External boutiques to carry representative assortment of each product line. Adapt Marketing tools designed for Internal boutiques to External boutique network.Merchandising:Work closely with the merchandising department to ensure proper delivery of open order/sold order to meet monthly budget sell in targetsDetermines and implements process for proper handling of consigned pieces by external partner in accordance with the brand guidelines. Communication: Establishes communication budgets in collaboration with Advertising, Public Relations, Visual Merchandising and Editorial departments. Reviews and approves advertising plans proposed by Advertising Department. Participates in event planning and execution in conjunction with PR Department and External partners. Collects, reviews and approves Externals’ advertising and PR claims on quarterly basis. Collects and places coop advertising orders for Externals.

Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales.Meets personal goals while maintaining a strong floor presence and control.Forecast/reforecasts business, setting stretch goals to ensure Units per Transaction, Average Dollar Sale, Sales per Hour, Sampling and newness goals are achieved.Models the Sales Leader role, observing Beauty Ambassadors’ interactions with clients, performing hourly reads and diagnosing opportunities to increase units per transaction, average dollar sale and sales per hour. Coaches in the moment and holds team accountable.Observes Assistant Boutique Managers in the role of Sales Leader, diagnosing learning opportunities and coaching accordingly.Ensures Beauty Ambassadors consistently utilize company tools and resources, building a client based business and following up accordingly.Identifies opportunities to drive traffic into store through community outreach, sampling and newness launches.Communicates with District Manager inventory levels, markdowns and trends.Establishes and maintains a safe work environment and ensures ongoing training and awareness.Consistently utilizes policies/procedures and additional company resources to ensure compliance.Prioritizes, plans and adjusts schedules and agendas to ensure all business goals are achieved.Consistently reviews payroll, thinking forward to ensure appropriate staffing levels during peak traffic.Reviews P&L monthly with District Manager, identifies opportunities to reduce overhead and increase contribution.Hires to the needs of the business, utilizing behavioral based interviewing to assess talent, selecting high quality, high performing teams.Establishes clear expectations, shows people the way and provides direction, support and on-going feedback.

• Process Payroll every two weeks• Organized and scheduled special events around L.Y. (last year’s numbers) every three months• Motivated and encouraged counter managers and beauty artist’s in making their daily goals• Followed up with corporate and regional office concerning stock concerns.• Worked with team in opening up loyalty cards and recording clientele to establish repeat business• Attended extensive trainings to relay product information back to counter team members• Operated and maintained Brow Bar services• Provided weekly and monthly reports on business recap to regional• Ordered supplies for both main counter and brow bar• Overall maintained relations with Bloomingdales Cosmetics manager