Stephanie Barlow Email & Phone Number

National

Consultancy business specialising in supporting organisations with all aspects of continuous improvement from programme design, bid writing, systems development to audit/inspection. High level of expertise in welfare to work and adult training and skills sector, with an exceptional level of repeat business and recommendations gained through delivery of high quality services.Service delivery includes:Bid development (delivery model, solutions, writing and QA of tender)Developing ISO9001 compliant QMSProcess mapping and procedure developmentPolicy developmentIndependent quality, compliance and standards auditsSystem testing for CMS and vacancy management/jobsearch related softwareSelf Assessment and support to prepare for external inspectionDevelopment of training manuals and user guidesExperienced in working with a wide range of organisations from small local third sector to international private sector organisations.Major successes in business development include wins for Serco, Work Programme; EOS, Transforming Rehabilitation; Ixion, NOMS CFO and Big Lottery BBO; Shaw Trust Ltd, Work & Health Programme.

East Anglia / National

Joined the company (in the days when it was Pelcombe Training Ltd then Sencia Ltd) as Quality Manager working with the Quality Director - responsible for continuous improvement across all contracts and centres (20+). Programmes delivered included apprenticeships, learndirect, NVQs, New Deal, Programme Centres, ESF and other provisions. Developed ISO9001 QMS, conducted quality audits, developed and produced delivery materials, provided training and support to staff, preparation for Ofsted inspections.Worked closely with Pellcomp Software Ltd to develop PICS system to meet company requirements.

East Anglia

Managed a number of provider contracts to ensure quality standards and improve performance. Provided support, advice and training to partners and colleagues on policy, procedures and operations.Established and managed a quality working group including councils, TECs, Government Office, local MPs.Established quality standards in contracting and adviser activity.Undertook regular audits and other contract management activities. Management and support of New Deal Advisers.Developed marketing activity and promotional events.Developed management information systems to support performance improvement.

Suffolk & Waveney

PA and management support to the District Manager.Planned and implemented New Deal for the Unemployed for the Suffolk and Waveney districts. Monitored district general expenditure and staffing budget (£3.5 million).Collated and analysed local office management information.Provided support, advice and training to staff across the District on personnel and management issues.

Lowestoft

Started off with the Unemployment Benefit Office on frontline and worked through different roles in administration, advisory and finance.