On Call Resident Support Specialist
CurrentI work at Susan's Place, Max's Place, Bailey's Shelter, and Garland, which encompasses permanent and temporary housing. My duties involve handling incoming phone calls from both residents and external parties. Acting as the first point of contact, I approach these interactions with care and professionalism, providing accurate information and addressing inquiries promptly. Whether it entails communicating bed availability or addressing concerns over safety, I aim to ensure that all individuals reaching out for assistance receive comprehensive and compassionate guidance.