I have 3+ years of experience. I work on the Prime Biller application, which runs on the Singleview platform, with a focus on quality assurance. My responsibilities include addressing tickets related to billing, managing smooth transitions during releases, and bouncing servers when necessary. Additionally, I manage services on hold and off hold and monitor some critical tasks to ensure smooth operation. I am accountable for the management and successful delivery of IT infrastructure. I have experience in Linux and Unix operating systems, and I've worked with the Ansible automation tool. Furthermore, my role involves managing databases using SQL queries and collaborating with a US vendor in the telecommunication industry.