Stephy Joseph Email & Phone Number

Dublin, County Dublin, Ireland

-Microsoft 365 & Cloud Support: Provides expert support for Microsoft 365 apps and manages Azure cloud services, including migrations and user management.-Active Directory & SCCM Management: Administers Active Directory, troubleshoot issues, and manages SCCM for software deployment and patching.-Database & IT Systems Support: Supports Oracle databases, resolves performance issues, and ensures system security and optimization.-Procurement & Vendor Management: Oversees IT procurement processes, manages vendor relationships, and tracks inventory and contracts.-Problem-Solving & Project Management: Strong troubleshooting skills, project management experience, and a focus on delivering excellent customer service.-ServiceNow Support: Manages and resolves incidents and service requests through ServiceNow, ensuring efficient ticket management and issue resolution.-Device Setup & Configuration: Build, set up, and configure PCs, laptops, and phones for end-users, ensuring devices are ready for seamless integration into the organization’s IT environment.

- Interacts with ~600 customers on a daily basis, ensuring a positive and friendly experience.- Achieved 97/100 from an anonymous inspector during my shift, increasing quality standards by 5%.- Handles EPOS till systems, cashing operations, and troubleshooting technical issues with both EPOS systems and office computers.-Trained new employees on job responsibilities, food safety and health safety standards.-Performs inventory management on a weekly basis, reporting accurate stock levels to the manager.

Kochi, Kerala, India

-Gained hands-on experience working as a full stack developer.-Designed and implemented user interfaces using HTML, CSS, JavaScript, and frameworks like React, and Angular-Built and maintained APIs using Node.js.-Designed, queried, and managed databases using PostgreSQL.

Kochi, Kerala, India

- Provided 1st and 2nd level IT support, swiftly resolving hardware, software, and security-related issues.- Installed, configured, and secured Windows operating systems and software applications on user workstations.- Conducted regular system backups, ensuring data integrity and recovery processes aligned with security protocols.

Wayanad, Kerala, India

Kerala, India

-Managed day-to-day office operations, including scheduling meetings, organizing office supplies, and ensuring a smooth workflow.-Provided basic IT support, such as setting up workstations, troubleshooting minor technical issues, and coordinating with the IT department for more complex problems.-Maintained relationships with vendors, negotiated contracts, and oversaw the timely delivery of office supplies and services.-Entered and maintained accurate records in company databases, handled documentation, and ensured data integrity.-Promoted office automation equipment through online marketing, using social media, email campaigns, and e-commerce platforms to increase sales.

Chennai, Tamil Nadu, India

-Handled high volumes of inbound and outbound calls, providing exceptional support by addressing inquiries and resolving issues related to mobile services.-Helped customers with billing queries, service activations, network issues, and basic troubleshooting for mobile devices, providing step-by-step guidance.-Accurately recorded customer interactions and service requests in the CRM system, maintaining up-to-date records.-Worked closely with team members and supervisors to ensure prompt resolution of customer issues and continuous service improvement.

Msc, Network And Information Security

Bachelor Of Technology - Btech, Information Technology

Diploma Of Education, Electrical, Electronics And Communications Engineering