Stephanie Young Email & Phone Number

Texas, United States

Dallas, Texas, Us

• Lead our design team to influence the bridging of siloed gaps through product-led transformation across multiple functions of the organization by streamlining processes, developing strategies, building communication flows and data, utilizing user insights, and driving service design to strategically reimagine complex internal legacy FreightTech payments and invoice financial services software

Short-term projects for Cloudbeds, McKesson, and The Home Depot• Lead design and user research across tools catered toward oncology and surgical care, revenue management dashboards and data visualization of analytics, and streamlined complex data with enhanced search capabilities, with workflow improvements resulting in nearly $8 million in savings for users’ organizations• Collaborate closely with product managers, content team, and developers to automate and enhance medical workflows that improve patient outcomes, resulting in reducing physician time by roughly 15%, while breaking ground for major pivots in the product roadmap to benefit user needs• Develop standards for multiple VAT scenarios, tax reporting standards, and currencies across global financial record-keeping platforms with content per GDPR standards, reducing margin for error by ~8% the first quarter while developing multi-layered admin portal for tailored permissions

Baltimore , Md, Us

• Manage and grow a team of designers and researchers across highly visible product lanes to meet tight deadlines, while improving performance (based on their goal benchmarks) and team morale• Lead the development and execution of user research initiatives, leveraging user feedback and usability testing to inform product enhancements, resulting in a 14% reduction in user-reported issues• Influence design leadership, team dynamics and chemistry, and boost broader product knowledge to empower direct reports, which positively influencing company-wide decision-making pivots that altered several quarter trajectories based on customer feedback• Shape strategy and propel action toward a shared and compelling vision for new digital omnichannel communications platforms and capabilities, which included updated human-centered user flows and processes that allowed a roughly 30% decrease in time to submit applications for loan renewals• Collaborate with product managers to utilize analytics and establish effective OKRs and KPIs, initiating the development of research plans and strategic data-driven decisions, which resulted in 7% lift in loan applications• Drive high-level strategic decisions, leading whiteboarding sessions with key stakeholders, and collaborating with executives to inform upcoming direction• Partner closely with Product Managers, Engineers, Marketing, UX Writers, and other stakeholders across the organization to understand, assess, and define key customer communications and their impact on user experience, leading multiple teams to create cross-lane experiences to break down silos• Conducted regular performance evaluations and constructive feedback sessions, leading to a more motivated and cohesive team, resulting in increasing team productivity by 55%• Champion new ideas to push the evolution of product to interweave online and offline cross-channel experiences across multiple touchpoints

Dublin, Oh, Us

• Drive and lead design strategy against tight deadlines, resulting in a 11-22% increase in team productivity toward feature releases each sprint, generating rapid iteration against time to market• Spearhead discovery phase, lean UX processes, and service design for white label pharmacy tech product, encompassing multiple products into one SAAS platform to streamline digital pharmacy flow• Collaborate with multiple product managers on strategic efforts and creation of MVP (led Lean UX workshops to develop team product and design strategy)• Influence process changes that drives product transformation, resulting in faster time to market than expected• Define strategic objectives and tactical plans that utilize user research, pitching pivoting directions to executive leadership and collaborating on buy-in toward plan of action• Grow the team toward design maturity and establish onboarding materials and processes, which reduced the onboarding transition time onto the team from 10 days to 2 days

Dublin, Oh, Us

• Developed an award-winning product in the community oncology care space, recognized by the IAT Innovative Award• Lead collaborative workshops on business design with designers and product managers, streamlining data to reduce user decision-making processes from an 18 month period to within 30 days• Lead user research / testing on projects and develop effective research plans for predictive analysis and population health tools• Coordinate efforts across multiple development teams (global) and products and drive initiatives toward data visualization of AI-enabled population health and clinical decision support toward cost reduction• Co-lead design thinking workshops across the organization• Lead co-designing sessions with external partners to drive iterative concepts and cross-functional strategic thinking with a holistic approach• Collaborate with development team on data visualization and data-driven software that utilized data APIs to inform other software within Cardinal Health's ecosystem• Collaborate with design partners to build and manage design library from scratch• Lead process improvement workshops to create and execute strategic implementation plan• Founding designer on innovation hub for the organization

Dallas, Tx, Us

• Coach and drive cross-functional team to deliver better product experiences through big data via machine learning recommendations, data visualization, and data analysis of customer usage• Lead incorporation of dynamic automations using data-driven decisions to ensure the optimal human-centered experience of dashboards, software systems, mobile applications, IoT integrations, chatbot platform, and admin portals• Manage entire UX and resource allocations, while two agencies rolled off the project during an entire design facelift and overhaul of the end-to-end user experience of CBRE Host mobile app (while also overhauling the entire backend from an engineering perspective and adding challenging new product features) and building out team• Visualize big data and provide AI recommendations to enhance user experience in digital products, resulting in 21% higher customer retention rate• Develop and lead Research Ops, and establish standards for repository system• Lead team workshops, which resulted in a 35% increase in design quality and adherence to accessibility guidelines• Co-lead the creation, documentation, and maintenance of the enterprise design system• Lead global project from a product development and design standpoint, leading UX Designers (and global UX teams) while coordinating vendors across multiple time zones for mobile B2B SaaS platform• Create MVP and scope for upcoming global platform (Saas and Paas) features, working directly with leadership and product teams for feature prioritization, and keeping the project on track for delivery• Lead and collaborate cross-functionally to develop a research plan, optimized user flows, sketches, product blueprints, information architecture, documentation and wireframes, and work with Agile Scrum teams to take the design into development• Received Outstanding Outcomes and Technical Excellence awards, and manager stated that I went “above and beyond” during performance reviews

• Spearheaded the successful management and mentorship of a high-performing team of designers, overseeing the end-to-end creation and launch of an innovative mobile app• Demonstrated exceptional leadership skills by fostering the growth and professional development of junior and mid-level designers, guiding them to surpass project goals and enhancing their skill sets through personalized coaching and training programs• Pioneered the implementation of a robust design system, equipping the team with cutting-edge tools and processes to deliver consistent and high-quality user experiences, ultimately reducing production time by 15% and enhancing cross-functional collaboration• Initiated and conducted engaging workshops and training sessions, empowering the team to leverage strategic thinking and user-centric methodologies, leading to more data-driven decision-making and a 25% time improvement of user-driven processes and workflows• Founding designer managing a small team of designers

Dallas, Tx, Us

[New hire affected by company layoffs]• Facilitate and manage user research and usability testing, and evaluate research for design and product direction, resulting in 30% increase in user satisfaction• Develop user flows and present user journeys in an easy-to-use format, collaborating across design, developer, and product teams• Mobile and web design for integrated healthcare application by creating prototypes using branding guidelines and atomic design library, which resulted in major product release within 2 months• Develop and design new features for upcoming app releases, increasing release time by 15%

Boston, Ma, Us

• Manage and facilitate usability testing for redesign of internal portals, software and applications, which includes: - Moderated user research and user interviews - Case studies and field research - Click-through usability testing with eye tracking - User journeys - User personas - Market research• Improve information architecture via usability testing methods, such as : - Card sorting (traditional and open methods) - Page diagrams - Site maps - Hierarchy and heuristic evaluation - User research and present feedback• Analyze user research results for usability report and present findings, which include: - Journey maps - Surveys - In-person user testing - SUS evaluations• Overhaul design of internal leadership portal for high-impact, user-centered design • Educate others about agile best practices for enterprise alignment• Daily use of Sketch and InVision to create quick prototypes for user testing• Daily use of JIRA working on agile scrum teams for product development• Collaborate with developers and researchers for optimal user experience on software, websites and applications

Moline, Il, Us

• Take total ownership of digital creative projects in the residential, golf, and government product lines from start to finish, and align development and web production with product release through entire digital workflow• Manage cross-functional groups, including content analysts, management, back-end development resources, 3D resources, engineering, product managers, contractors, clients and vendors, as well as several internal marketing groups, through entire design projects and workflows, and align digital marketing strategy for multi-channel eCommerce solutions• Lead cross-functional sprint meetings to creatively concept, design and manage web campaigns and applications, while communicating key points, KPIs and timelines throughout digital campaigns• Conceptualize, design and manage user experience, overall design, marketing and implementation for digital marketing campaigns and e-commerce website across a multitude of projects including: - Sketches - Wireframes - Documentation - High-fidelity mockups and prototypes• Present new ideas for creative concepts in addition to design and implementation and pitch to key stakeholders• Design UI screens and wireframes, and manage design, interaction and 3D for tablet and mobile applications• Collaborate remotely with Canadian team on marketing campaigns and product launches to enhance their website• Develop graphics and designs for A/B testing and oversee focus group testing• Implement SEO best practices, as defined by brand standards, and implement web accessibility best practices• Work with video and 3D resources to concept and storyboard collaborative digital projects for the web and attend photo/video shoots, serving as web art director• Creative lead and project manager for property owner, small agriculture and golf market segments

Savannah, Ga, Us

• Implement web and interactive digital design through web development and programming, recommending and implementing strategies that resulted a direct ~$25 million sale• Collaborate with Senior Managers in web transition of General Dynamics Aviation Services into Gulfstream brand and update Gulfstream website to accommodate those changes• Design and develop graphics and user interface elements for web, application and mobile content• Create visual sitemaps, user flows and navigational structure, site architecture and process flows with OmniGraffle• Prepare websites for language translation. Update XML schemas, web includes and web menus. UX/UI and information architecture design for content management system (CMS) interface• Manage vendors to overhaul website with multiple languages for global market• Coordinate web transition of products section of website for mobile devices and manage translation vendors• Build and update microsites for products and campaigns• Present creative ideas and strategies to support business objectives and tasks, including interaction design for large kiosks and interactive applications