Dalice Rose-Mcseveney Email & Phone Number

Tauranga, Bay Of Plenty, New Zealand

What is a Change Delivery Specialist? I combine coaching techniques with my broad change management skills to help businesses successfully deploy change. Helping businesses & their staff navigate change, embrace modern technology to provide efficiencies, reduce risk & become more digitally enabled.

New Zealand

Providing Change Specialist advice.

New Zealand

Providing following services:- Change Leadership- Workshop facilitation- Regulatory/compliance requirement analysis- Communication strategy framework- Share point site development- Issue resolution/problem solving- Cards Platform Leadership - Coaching/mentoring- Solution architecture design- Vendor/3rd party engagement

Work From Home

Designing effective processes to help contribute to Westpac NZ successfully deliver their digital strategy.

New Zealand

Helping embed Bank standard 11 (BS11) Policy into the way in which Westpac NZ does business. This includes uplifting transforming and improving existing processes, introducing new process & lifting the understanding of what BS11 is all about from a customer perspective. Highlights to date:- Change Manager, Business Analyst, Project Manager, Communications.

New Zealand

Working with people who have the courage to make positive changes in their life. It is my pleasure to support my clients through discovering the abilities they have inside, help them turn their negative internal messages into positive inspirational ones & work on strategies & processes which help them achieve their goals.Services offered:- 1:1 coaching.

Bay Of Plenty, New Zealand

Working with my amazing husband on our 5 year plan to turn our slice of paradise into a profit earning company. Researching options, analysing their viability, taking risks, bringing a new to NZ product & believing in our ability to make it happen.https://m.facebook.com/theNZgoodlifefarm/

Western Bay Of Plenty, Bay Of Plenty, New Zealand

Bay Of Plenty, New Zealand

Winner of the Customer Experience category in the Westpac Tauranga Business Awards 2020. Lead, motivate, mentor & coach a unit of 33 across 2 locations, comprising programme sales & service, conversion management, programme management, training and development teams. Drive & lead multiple significant process changes. Results to date include: Redevelopment.

Tauranga, Bay Of Plenty

Responsible for overseeing a team of eighteen Administrators & Advisors, established critical relationships with key stakeholders internally and externally resulting in open inclusive communication ensuring best outcomes. Led team through restructure using human-led concepts resulting in happier staff and ensuring quality of service delivered to customers.

Jointly responsible for overseeing a team of ten Student Administrators. Significant results: Strategic review Student ID card issuance reducing card reprint costs; implementing self-managing roster resulting in significant resource benefits, greater efficiencies and ability to redistribute FTE to cover other functions; reviewed all processes creating a.

New Zealand

Rental property entity.

Bay Of Plenty, New Zealand

Subcontracted to Trustpower responsible for compiling change management readiness strategy document identifying recommended areas of focus to help ensure successful delivery of a planned transformational project which will impact 70% of staff.

Westpac NZ Ltd representative on Bulk Electronic Clearing System (BECS) and Paper Clearing System (PSC) Management Committees.

Enterprise Payments

Purpose of Role: Oversee all domestic payment services to customers, including ensuring the continuity of service in the event of an incident.Westpac NZ's primary representative on the Payments NZ Bulk Electronic Clearing System and Paper Clearing System Management Committees.Westpac NZ's secondary representative on Consumer Electronic Clearing System.

Auckland, New Zealand

- Led a team of four exceptional people working together to ensure the Bank keeps the customer experience front of mind when thinking about delivering change- Business System owner of Westpac NZ end to end Lending System providing Business & Retail sector lending solutions.- Developed change strategy.- Lead contributor to UX design to ensure customer.

- Change Lead for Business Banking Lending Origination Project. Phase 1 of this project started December 2009 and was implemented August 2011, ultimately enabling straight through processing of business lending applications. Phase 2 is on-going. Through which time I developed new relationships with key Business Banking & Risk Management staff, determining.

Auckland

• Significant achievements:
• Scoped Business Requirements for Security Review project including running workshop with relevant parties to understand issues and identify areas requiring change or development.
• Westpac NZ representative working with Australian based project team to determine a Product Development Life Cycle methodology for Westpac Group. Was the New Zealand process owner, running change delivery workshops to.
• Worked on Basel II project, specifically clauses affecting Products, assisted in compiling responses for these clauses and determining impacts to our processes.
• Managed media input on transaction issues, including meeting with reporter doing an article regarding clearance timeframes.
• Temporarily managed Product Support Team of 6 staff (4 months). Successfully implementing statistics process equally measuring and monitoring staff performance resulting in an increase in calls taken within agreed SLA..

• Major responsibilities during this role were as follows:
• Business Transactional & Ancillary product process/delivery management, financial performance/planning management & monitoring, project management, developing and distributing product change.
• Was Bank representative providing advice and working on nominated New Zealand Banking Association interbank projects. Including introduction, pilot and roll-out of paper-less Direct Debit processing rules.
• Effectively managed business relationships with two external chequebook providers, resulting in more efficient processing and reduction of costs.
• Managed business as usual IT maintenance budget, including monthly reconciliation and year to date actual versus budget forecasting. This involved having prioritising approval authority for work requests, developing.
• Active participation in various sales/segment forums to assimilate customer/shareholder focussed solutions into product process design.

New Zealand

Was first chair after Developers went into recievership. Over the course of chairing the committee the major repsonsbilities I led were:- Managing an untenable relationship with the developer, requiring engagement of lawyers, working with lessor (OnTrack) & forming a subsidiary company for the body corporate. I determined the Body Corporate could create a.

New Zealand

• I was seconded as Operations Manager reporting to the Chief Executive, New Zealand’s Banking Association. Some of my responsibilities during the secondment were:
• Managed daily Operations of the ISL system to ensure minimised risk and maximise availability to provide the optimum level of service to users
• Solved daily operational problems
• First point of escalation/decision making for critical faults affecting interchange and settlements system including being available on call 24 hours 5 days a week for contingency requests, problem management.
• Proactively maintain good relationships with technical and business representatives of all nine user banks
• Monitored the Service Providers performance against the service level agreements (SLA's) and managed issues when shortfalls occurred

New Zealand

• I managed the following projects:
• Automation of Dishonour processing (industry initiative)
• Electronic File Transfer Protocol (which included TCP/IP upgrade)
• Transition to ‘Image Capable’ declaration
• Unposted Items (UPI) project
• Any enhancements to the Mobius Document Storage Archive

New Zealand

• I relieved the incumbent Manager while she was on holiday. Significant achievements:
• Managing 52 full-time staff (including 3 Supervisors) and 5 casual staff
• Managing day to day business to ensure all service level agreements were met
• Resolving complicated errors in order to recoup potential monetary loss (recovered in excess of $20K over this period)
• Identifying training requirements, developing material and facilitating training sessions
• Recruiting new staff (including 1 Supervisor and trainer)

New Zealand

• This role required me to identify, document and implement process improvements for the Support Centres (3 across NZ). This role required me to:
• Complete process evaluations, identify best fit solutions (efficiency vs cost savings) and Document new processes for sign off
• Initiate implementation of new processes and Train staff where required
• Trust Bank back office process contact personFrom August 1999 I became the Support Centre specialist representative on the Interbank Image Processing (IBIP)project team. The role required me to:
• Participate in project working groups and provided input into key project activities
• Identify Archive processes required to be developed for the IPSU centre

New Zealand

• Responsibilities during this period were:
• Process Deceased Estates
• Complete Audit Confirmation Reports
• Load/Delete Automatic Payments/Direct Debits
• Reconcile UPI accounts
• Reconcile Return Suspense accounts

Transformative Coaching Certificate, Coaching, Icf-Approved

Certificate In Breakthrough Life Coaching, Life Coaching, Anzi Certified

Certificate In Abundance Coaching, Life Coaching

Certificate In Management Studies, Certificate In Management Studies

Marketing (B+); Problem Solving (B); Organisational Behaviour (B); Employee Relations (B); Economics, Organisations and Markets (B)