Information Technology Executive working across the organization and senior level executives to lead the careful and responsible management of the technical organization to optimize our guest experience!

Oversee multi-brand support services portfolio that includes, Aeropostale, Nautica, Lucky Brand Jeans, Brooks Brother, Forever21, and Eddie Bauer. Responsible for operational efficiencies and service level agreements for all retail store applications. Serve as a key IT partner to the retail business team. Provide executive status on support and program/projects. Translate IT strategy into an operational plan for the retail domain. Drive retail-centric technology such as Pos, promo management, BOPIS, ship-from-store, Endless Aisle, Sales Audit, loss prevention, enterprise returns, payment, access management, vendor integration, etc. Partner with technical services team on store infrastructure matters such as network, mobility, registers, payment devices, and all hardware.Oversee North American helpdesk service support, manage vendor relationships, deliverables, and manage a highly matrixed multi-brand support team.

Lead IT operations for a global wellness and lifestyle brand. Establish a foundation for a B2C brand called Nuherb. In addition I had to plan and set overall technical strategy for architecture, design, product, platforms, and partnership goals for the business. Provided project management strategy counsel to marketing and key constituents that benefit the overall strategic goals for the organization. Develop practical development roadmaps in alignment with strategic objectives, goals, and benchmarks.

Guided Multi-brand IT team, including Shiseido, BareMinerals, Nars, and Cle De Peau brands. Collaborated with POS retail and IT Business leaders to track key IT requirements and establish project timeframes as per priorities and resources. Recruited, coached, and oversaw Retail end-user-support personnel, while managing employee expectations; communicated feedback and best practices as well as devised policies/SLAs. Set and controlled budget for Retail functions; reporting, and expenditure. Developed processes for standardization of onboarding and ITSM support. Drove XStore Pos development team, including Multi-brand support team, Aptos Sales Audit, Aptos Loss Prevention, Oracle Retail Customer engagement, XStore POS, Relate, Middleware, Kronos Workforce Management, Vertex tax, JDE finance, Custom Exports, and retail servers. Served as a member of the IT Change Management team for supporting and developing the company's IT system.

Governed 24x7 IT support operations with cross-functional teams, including Digital retail, Xstore POS administrators, Aptos Sales Auditing and Loss prevention, system administrators and technicians. Deployed the latest Oracle retail system by overseeing a $2M budget, liaising with various vendors, and recommending the best solution to executives. Oversaw all levels of help-desk support and retail environments. Initiated CRM upgrade project for eCommerce Barneys gift card system “Relate”. Supervised shipping and receiving changes to Mi9 and XBRi administration, Polling, DAS, and QAS interfaces.

In this role, I installed and managed all aspects of Agilysys hospitality systems. One of my main duties was to monitor continuous POS system support for Madison Square Garden Arena, Radio City Music Hall, and Beacon Theatre. I also liaised with team to deliver hardware and software support on all items embedded into Eatec. Moreover, I maintained contracts and updated cost issues. I collaborated with Infogenesis vendor to initiate project installation for Motorola/Symbol wireless handheld devices. I managed off hours, nights, holidays, and weekend business software support for Madison Square Garden, Radio City Music Hall, and MSG Media, and Sports and Entertainment.A few of key accomplishments are mentioned below:• Repaired POS terminals and wireless Symbol tablets in conjunction with third party repair vendors, such as XRiver Technologies and Retail Tech Group.• Fostered communication with clients in meetings to resolve root cause issues via Ticketmaster application; documented issues to safeguard future repetition and preventative measures.• Determined all pre- and post-go live business requirements and accurate documentation for Quest hospitality systems at Beacon Theatre.

• Used Computer Associates Service Desk Manager to capture and document resolutions to increase accurate information consumption by technology and end users.• Worked with AIG in setting up various sites and implementing migrations, upgrades, and rollouts.• Implemented Rational Unified Process methodologies to drive projects and system delivery.Met all deadlines on time under my supervision.• Implemented project configurations, design installations and supported Windows desktopenvironment.