• Proactive monitoring of all production environments.• Be the first line support to all incidents.• Respond to B2B customer inquiries.• Categorize issues and escalate accordingly.• Troubleshoot technical issues to give as much insight as possible to layer 2 technicalstaff.• Be the first point of contact to the technical teams.• Document all work through tickets and assist in the growth and maintenance of thecompany’s knowledge base.• Document procedures… Show more • Proactive monitoring of all production environments.• Be the first line support to all incidents.• Respond to B2B customer inquiries.• Categorize issues and escalate accordingly.• Troubleshoot technical issues to give as much insight as possible to layer 2 technicalstaff.• Be the first point of contact to the technical teams.• Document all work through tickets and assist in the growth and maintenance of thecompany’s knowledge base.• Document procedures, how-to’s and any other items as required for internaloperation.• Notify internal stakeholders and third parties of any outages or incidents according toSLAs. Issuing of detailed RCAs for all incidents. Show less

Working as a Technical Payment Analyst for 1st Line support in Trustly's Malta branch. Investigating cases regarding payments including but not limited to suspected fraud, AML, banking, and technical issues. Mentoring, training, and onboarding new agents.

Offering my services to various clients (in Denmark and Greece) as a frontend developer, graphics & web designer, support, and consultant. I also work with various management and organizational tools.

Acting supervisor, tech support, advisor and consultant for 3D printing and VR to students, faculty, and visitors at CREATE lab. Organized events and planned activities.

Co-founded a business offering web solutions and technology consulting to professionals and small businesses. Worked primarily as a graphics & web designer and system and network administrating for the clients.

Worked on projects for a wide variety of clients, both professional and private, offering my services as a graphics & web designer, along with basic tech support and consulting.