Spearheaded the successful launch of a new bespoke telecoms CRM called "The Layer," replacing previous systems such as Sage CRM and an Access database. This implementation has streamlined our internal processes by consolidating all information into one platform accessible to all teams. Responsible for keeping the CRM up to date with the latest pricing from suppliers for hardware, tariffs, and services, ensuring accurate and competitive offerings to our clients.Played a key role in building an internal "Knowledge Base" that serves as a centralised resource for best practices and processes. By consolidating information that was previously scattered across different teams, this Knowledge Base enables all staff members to quickly access information on products, processes, and procedures, improving efficiency and promoting a collaborative work environment.As the leader of the sales team, I serve as their first point of contact for any bespoke requirements. Leveraging my experience and expertise, I analyse deals and find ways to optimise them for both the business and the customer, resulting in increased revenue and enhanced customer satisfaction.Take charge of forecasting for our suppliers to ensure we are on track to meet and surpass quarterly business targets. Through accurate forecasting and proactive management, I strive to exceed expectations and drive outstanding results.These initiatives highlight my dedication to driving operational efficiency, improving internal communication and knowledge sharing, and achieving exceptional sales performance. I am committed to delivering first-rate service, fostering strong partnerships, and consistently exceeding business objectives.

Successfully managed a team of account managers, ensuring they meet sales targets and achieve their KPIs. With a focus on teamwork and accountability, fostered a supportive environment where each team member feels valued. Through coaching and development, helped team members excel in their roles. Implemented comprehensive training processes for new employees and provided ongoing training to keep the team up-to-date with new processes and best practices. Drove revenue growth and supported complex customer relationships. Completing performance reviews, provided feedback to help individuals reach their goals and identified areas for improvement.

Successfully managed a substantial portfolio of over 300 accounts, ranging from 6 to 1750 connections for Small to Medium Enterprises, catering to their diverse telecom needs. With a focus on delivering value to my customers, I regularly reviewed their accounts, identifying opportunities for upselling and conducting quarterly reviews to secure sales figures. Through my consultative negotiation skills, time management, and organisational abilities, I consistently achieved and exceeded sales targets. My dedication and commitment to delivering top-notch service earned me a reputation as a top performer within the company, while building lasting relationships with clients.

Provided first-class service to customers. This involved handling inbound calls, managing queries, and ensuring prompt resolution. I also made outbound calls to networks to assist customers, created sales orders, processed payments, and prioritised workload to deliver an outstanding customer experience. Working closely with various departments within the company, demonstrated excellent team working ethic, effective communication skills, resilience, problem-solving abilities, and technical knowledge, including expertise in smartphone and BlackBerry devices.